Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Nvance's profile

Contributor

 • 

1 Message

Fri, Mar 3, 2017 2:51 AM

Iphone 6s plus camera is shaky and noisy on snapchat

My daughter's iPhone 6splus is shaky and makes a funny noise in the back near the camera when she takes a pic on Snapchat. It seems to work ok with regular camera. She has updated and uninstalled the app, neither worked. Any ideas?
ATTHelp

Community Support

 • 

195.4K Messages

5 y前

Greetings @Nvance!

 

I apologize to hear your daughter has been experiencing issues with her camera when operating SnapChat. I definitely can see how this may become a nuisance after a while. I’d be more than happy to help get this figured out for you!

 

The first thing we will want to double check is to make sure everything is up to date with your daughter’s software. This can be done by going to Settings > General > Software Updates. If there are any updates able to be done, I do suggest completing these and then testing it out with your device.

 

If attempting to update the software does not yield any results, the next step I would suggest is factory resetting the device. Please keep in mind this will delete any and all personal information such as pictures, contacts, etc.

 

Our Device Support page has great step by step instructions on how to back up and factory reset your device. When you arrive on the page, please select your phone’s make and model then click on Tutorials > Backup & restore to learn how to backup your device through iCloud or iTunes. When you’re ready to reset your phone, just click on Tutorials > Troubleshooting > Reset Device to get started.

 

Please let us know if this helps! Have a wonderful rest of your day.

 

Austin, AT&T Community Specialist

Contributor

 • 

2 Messages

3 y前

Fixed it without replacing the camera!!!

I have been having the rear camera shaking problem for more than 2 months, as I was not using it. One day I required it desperately and did not work. That is when I sat on it to fix it. After I opened the Iphone 6S plus and removed the camera module. If you notice the lens inside has been detached and shakes from it place. That is the reason of the problem. So what I did was, stuck the lens to the lens body(not the iphone body) with some hot glue. You can also use other glues which will help to keep the camera in place without moving. Ola!!! It is fixed.

P.S. : Please be careful while removing the connectors as you may damage the touch or screen cable.

Contributor

 • 

2 Messages

3 y前

Fixed it without replacing the camera!!!

I have been having the rear camera shaking problem for more than 2 months, as I was not using it. One day I required it desperately and did not work. That is when I sat on it to fix it. After I opened the Iphone 6S plus and removed the camera module. If you notice the lens inside has been detached and shakes from it place. That is the reason of the problem. So what I did was, stuck the lens to the lens body(not the iphone body) with some hot glue. You can also use other glues which will help to keep the camera in place without moving. Ola!!! It is fixed.

P.S. : Please be careful while removing the connectors as you may damage the touch or screen cable.

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.