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Thu, Jun 13, 2019 9:18 PM

iPhone 6s call failure

I often have dropped calls. For the first few seconds, the other person can hear me but I can’t hear them then the call drops. I have restarted the phone, reinserted the sims card to no avail. Any ideas?


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133.2K Messages

a year ago

Hello @jvizzi,


We can definitely provide you with some troubleshooting steps for these dropped calls that you've been experiencing. You can follow the steps at this link to Get help with dropped calls or wireless network issues. If you're still having any issues, we also recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.


Sean, AT&T Community Specialist

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