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viksurana's profile



3 Messages

Wednesday, January 2nd, 2019 3:20 PM

Iphone 6S Audio issue

HI Team,

I am facing issue with Apple Iphone 6S bought yesterday from AT&T store, the audio is not working properly, I cant hear the voice when I am calling/ receiving a call from  somebody, the voice is coming very low even if I raise the volume to maximum. I already tried the trouble shootings suggested. Even while taking to the Customer care person yesterday I had to talk to him with speaker on.


Please let me know what need to be done to resolve the issue.


Accepted Solution

Official Solution

Community Support


231.2K Messages

5 years ago

Hi, @viksurana,


We'd love to help. If you haven't yet, let's try a soft reset to restore the audio on your iPhone. Press and hold the Sleep/Wake button and the Home button until the Apple logo appears and your iPhone resets. If the sound is still coming through too low after, take a look and try Apple's steps to troubleshoot your sound. Let us know if this helps.


James, AT&T Community Specialist

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