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Tutor

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6 Messages

Fri, Sep 21, 2018 4:31 PM

Iphone 6plus Att call drop issue

I am using Iphone 6plus. It would be having full signal. While making any voice call, the signal bars drop from 4 to 1. LTE changes to 4g. Call would fail. I have tried network reset, iphone reset, replaced the sim card from ATT. Nothing helped. After making voice call, the call fails and then shows No Service which restrores after sometime. 

 

never having issues with data.

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ATTHelp

New Member

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120.8K Messages

2 years ago

Good morning @latabag.

 

Our thoughts are with you & everyone affected by Hurricane Florence. Here's how AT&Ts providing relief to customers affected.


Conditions continue to improve as our teams work to address storm damage, power outages, and the damage to our network which affected service in some areas. 

 

We are automatically issuing credits and waiving additional charges from September 11 through September 25 to provide unlimited talk, text, and data access for AT&T wireless and AT&T PREPAID customers in the areas affected most by the hurricane. This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 500 zip codes at this time. To see if your zip code is covered click here.


You can report network problems using AT&T Mark the Spot app. Visit your smartphone application store to download AT&T Mark the Spot. App features include:

  • Network News - Updates on network improvements where you filed reports or saved ZIP Codes.
  • Tips/Optimize - Tips to optimize performance on your device.
  • Feedback - Give us suggestions for future enhancements.
  • AT&T Wi-Fi - Find AT&T Wi-Fi Hot Spots.

We appreciate your patience and understanding and want to thank you for being the best part of AT&T PREPAID.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

New Member

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120.8K Messages

2 years ago

Hi @lalatbag

 

To clarify, did this issue start after Hurricane Florence struck North Carolina?

 

If so, it is possible that service may be impacted while recovery operations continue. Certain parts of networks throughout the state may be impacted due to evacuations - primarily, calls are impacted, where text messaging will operate more effectively.

 

If not, we can review further. Thank you.

 

Darais, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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6 Messages

2 years ago

Yes, this happened just after the hurricane florence. When this is expected to be fixed? Any approximate date ? 

Tutor

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6 Messages

2 years ago

My zip code is 28269 which is not there in the list, but still i could experience the issue. I could not make any voice call, or could receive any call. Only Text and Data are working fine. What is your suggestion here?