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StevenBD's profile

Contributor

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1 Message

Wed, Sep 10, 2014 3:27 AM

iPhone 6 Subsidy & Unlimited Data

I have an iPhone 5 with unlimited data plan on AT&T. It's eligible for an upgrade with 2 year contract.  Can i pre-order the iPhone 6 on Friday subsidized with 2 year contract and keep my unlimited data?

 

Thank you,

Steven

cousintim

Professor

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1.7K Messages

7 y ago

Yes.  You'll be presented with the option to keep your Unlimited plan when you process your order.

Voyager

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1 Message

7 y ago

Then why does it say in small print at the top your current data plan is not allowed with your current choice. You must change it once you receive your device?

Tutor

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4 Messages

7 y ago

I'm confused as well. There was definitely not a checkbox to keep my unlimited plan and now after ordering it says "Removed: Pre-order, iPhone Messaging 1500" and that "All of your devices will be converted to your new Mobile Share Value plan within 48 hours after your pre-order device has shipped.". I didn't choose a new plan and I want to keep my old plan. If anyone could help me fix this that would be great. If it's not possible to keep my unlimited plan then I'd like to cancel my order and and drop AT&T. So hopefully this is solveable.

ATTDmitriyCM

Community Manager

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9.9K Messages

7 y ago

 

@StevenBD 

 

Sometimes there are the same plans but they have different codes in the system and it may say it's getting replaced, but it might be getting replaced with the same plan, just for the new phone. Still a good idea to call AT&T and double check when you get a chance. You can definitely keep your unlimited data plan.

 

@totallygood 

 

Something is wrong here, but don't worry, we will be happy to get it fixed for you. You can send us a private message by clicking here.Please include your full name, phone number, account number and the best time you can be reached.

 

Thanks guys!

Dmitriy

everette

Tutor

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4 Messages

7 y ago

I contacted customer service earlier and was told I would not lose it. 

ATTDmitriyCM

Community Manager

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9.9K Messages

7 y ago

 

Hello everette,

 

Please don't worry, we'll be happy to help you with that! You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thanks,

Dmitriy

Contributor

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3 Messages

7 y ago

Yes I noticed it after I have submitted the order. According to my memory I was not given the option to choose anything..

Contributor

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3 Messages

7 y ago

I would definitely like to cancel my order if my original plan can't be kept. This sucks.

Tutor

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4 Messages

7 y ago

Mr. Dimitry,

I had the same issue as well. I seem to have lost my unlimited data plan. I did send a private message to customer care.
ATTDmitriyCM

Community Manager

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9.9K Messages

7 y ago

 

Thank you @sanjaymedi 

 

One of our social media care managers will be contacting you as soon as possible to assist.

 

Dmitriy

Tutor

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4 Messages

7 y ago

Mr. Dimitry,

Thank you for prompt reply. And I hate to do this to you since you've already seem to have answered the question in the affirmative above, but just for my peace of mind...

I WILL be able to keep my unlimited data plan with my iPhone 6 pre-ordered, correct? I have NOT lost my grandfathered-in unlimited data plan during the pre-order process?

Thanks

Voyager

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1 Message

7 y ago

Mr. Dimitry,

I had the same issue as well. I seem to have lost my unlimited data plan. I did send a private message to customer care.

crazyjaden

Tutor

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7 Messages

7 y ago

I was upgrading to iphone 6 plus from my iphone 5. I have been a loyal customer of AT&T for several years and have the "unlimited plan" the system tried to tell me my data plan wasn't compatible. I didn't change it, just left it and checked out normal. Shame on you AT&T! Loyal customers are hard to find. Especially when there is so much cellular competition! I hope I will be able to keep my unlimited data plan or I will take my business elsewhere. Gone are the days where you are the only carrier for iphone!!!!!
crazyjaden

Tutor

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7 Messages

7 y ago

Mr Dimity can you tell us why AT&T would be trying to do this????

Voyager

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2 Messages

7 y ago

Same problem as noted by you. I sent pm to Mr Dimitry and hope for quick resolution. Not sure if I can use data so turned it off on my 4s.

Thanks for any help.
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