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Contributor

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1 Message

Wed, Dec 27, 2017 3:43 AM

iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my  2 iPhone 6 devises  because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:

 

"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."

 

both iPhone devices  have been replace by the insurance   IMEI number and it is correct on both The devices,  gives me the same correct number either when I look it up through devices  settings or when I dial *#06#.  This iPhone - purchased through AT&T  

 

I really need to unlock those  phones. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?

 

Thanks in advance for any help.

Responses

Brand User
ATTHelp

Community Support

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127K Messages

3 years ago

Hi @leo0723,

 

Thank you for visiting our Community Forum's. Having your device unlocked offers many benefits! I'm sorry to hear you're experiencing trouble with having this done. It's my pleasure to help!

 

I definitely want to take a look into your unlock request. Can you please send me a private message to @ATTHelp including any details regarding this unlock? Thanks so much for your time.

 

Please let us know if you have any further questions or concerns! Have a wonderful day and a great New Year!

 

Jess, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

3 years ago

Did you get any resolution on this? I am having the same issue. I have a ticket in on this but still waiting to hear back. Thanks! 

Contributor

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1 Message

3 years ago

Hi @ATTHelp,  

 

I am also getting an error while unlocking iPhone 8 device. I have paid off full device installment plan(PostPaid). I am current ATT Customer.   Please resolve the issue asap.   

 

Error: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial  *#06#  on your mobile phone to make sure you have the right IMEI. 

 

I have sent Private Message to @ATTHelp but no response.

 

I have opened a case/ticket with ATT but still no response back from ATT.

 

Thanks

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