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J

New Member

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12 Messages

Monday, January 25th, 2021 11:39 PM

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

3 years ago

You can’t. Only the original buyer can pay it off.

Accepted Solution

Official Solution

ACE - Master

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10.7K Messages

3 years ago

You can’t fix it.  Only the person who owes the balance can pay it off.  No one else can pay it off because AT&T won’t give out information to anyone but the account holder.  Get your money back.

New Member

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12 Messages

3 years ago

(Edited per community guidelines) that only the original owner can pay it off but that’s ight

(edited)

ACE - Expert

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24.5K Messages

3 years ago

eBay = caveat emptor.

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