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jodibug77's profile

Contributor

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1 Message

Thu, Aug 28, 2014 1:42 PM

iPhone 5s help

My phone randomly shuts off with a full battery.  The only way to "wake"
 it up is to plug in it.  After I plug it in, I see the low battery signal but once it turns on the battery goes back to full charge.  I've tried a soft reset but nothing seems to work and it keeps happening!!  Anyone have this issue?   How can I resolve it?

oz_1

Master

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4.2K Messages

7 y ago

I would take it to the Apple Store it sounds like you have either a hardware issue or bad battery.

kdfederer

ACE - Expert

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12.5K Messages

7 y ago

There was a report on the news the other night about a recall on iPhone 5s batteries that were manufactured within a certain period of time. Contact Apple and see if your iPhone qualifies.

Anonymous

New Member

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25.7K Messages

7 y ago

The replacement program is for iPhone 5 batteries not 5S batteries...

 

https://ssl.apple.com/ca/support/iphone5-battery/

 

The OP should still visit an Apple or AT&T store for possible warrenty service though if applicable...

kaotikme

Teacher

 • 

14 Messages

7 y ago

I never heard about that issue. But most iphone issues can be fixed doing a full restore with iphone in DFU mode.
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