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1 Message

Wed, Sep 28, 2016 3:31 AM

iphone 5c from AT&T to Verizon

I am trying to convert an iphone 5c that was used on an AT&T account to be able to work on Verizon. The iphone 5c was replaced by another iphone on the AT&T account.  I received an unlock code from AT&T and did that.  I received an email from AT&T saying congratulations your request was approved. When I inserted the SIM card from Verizon I don't have any service.  Any suggestions?

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GLIMMERMAN76

ACE - Expert

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19.6K Messages

4 years ago

Won't work anyway the 5c on att didn't have CDMA so you won't get voice or text.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
David606

Employee

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3.5K Messages

4 years ago

Needs carrier settings updated more than likely. I would restore the phone with iTunes.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
jt212s

Professor

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1.1K Messages

4 years ago

As @GLIMMERMAN76 said, the 5c GSM version doesn't have the correct radio inside of it to support Verizon.

 

Only the AT&T iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE support CDMA networks.

 

The AT&T 5s and below and the AT&T 7 and 7 Plus do not support CDMA networks.

 

You can view more details about which iPhone models support which networks at http://www.apple.com/iphone/LTE/. If your model number isn't listed, you may have to contact Apple to confirm which networks your phone supports.

Justin

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