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little_brother

Contributor

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2 Messages

Sat, Sep 29, 2012 5:17 AM

iPhone 5 Data Consumption.

I've had my iPhone 5 with AT&T for nearly a week now and my data consumption has went off the roof, a little over a gig (1024 mb/1g) was used already. It doesn't seem right, I'm really worried because it's only been a week, I called AT&T and I wasn't getting anywhere with the late night people that were working, one was even an egotisical "I know it all" kind of guy who wasn't the friendliest. I understand, it's my data my problem, but I've had iPhones for years and I just signed onto AT&T because I hear good things, it's egotisical jrks like this that make any impulsive person to just be quick to cut their contract and phone lines and move on to another carrier, but this has only happened once, other times I've had great people, at any rate, nothing was really explained as to why my data consumption was this high in only a weeks time. It doesn't make any sense because I've used iPhones for years, nothing out of the ordinary as far as my usage goes and I'm almost always hooked onto WiFi at home. Is anyone else experiencing the same issues with the iPhone 5?

 

I hope there's a solution other than the inconvenience of having to shut off my apps completely. This is ridiculous. I'm not saying that I'm not happy with my iPhone 5, because I love it, it's extremely fast and a great piece of technology it's just this issue with AT&T. 

 

Let me know if you've been experiencing the same issues. Maybe you'll know a solution.

Thanks.  

Responses

Contributor

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3 Messages

7 years ago

Thanks, I learn your tips, 

Contributor

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1 Message

7 years ago

If your using data at home you need to turn off cellular data then you will use only wi-fi just turn off cellular data whenever your in a wi-fi spot

Contributor

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1 Message

6 years ago

Adding to this, I compared my phone with my daughter's which was gobbling up data at an alarming rate. While her phone was sending diagnostics and usage, "songs, videos, and photos" were "sending" and mine were not. Hoping this easy fix helps solve the data goblin.

Contributor

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1 Message

5 years ago

I have experienced the same issue. They even replaced my iPhone and still having the same issue. It runs every 3 hours and uses data weather on wi fi or not. Apple says that they can not fix the issue and it is very irritating. He is averaging 30 gb a month. The only issue I have with at&t is that when a phone is using that much data you would think they would question it.
I will never purchase another apple product. I have 4 phones on my plan and only 1 is an apple and it is the only one I have issues with.
lizdance40

ACE - Sage

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76.6K Messages

5 years ago

It's one defective phone. I have 3 iphones on my account and none of them exceed normal use.
If any phone is not working normally, it should be brought in during warranty period.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

4 years ago

AT&T has dropped the ball because when you call they are totally unaware of any such issue and tell you that you just must be using more data than you think instead of helping you solve the problem.  The bottom line is that they get to charge you for more data by not helping you solve the problem.  However, they just lost us as 30 year customers.  (I was a Cellular One customer back when you carried the big bag phones.)

lizdance40

ACE - Sage

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76.6K Messages

4 years ago


@gusNtulsa wrote:

AT&T has dropped the ball because when you call they are totally unaware of any such issue and tell you that you just must be using more data than you think instead of helping you solve the problem.  The bottom line is that they get to charge you for more data by not helping you solve the problem.  However, they just lost us as 30 year customers.  (I was a Cellular One customer back when you carried the big bag phones.)


Most of the time that is exactly what happened.  Either due to operator error, or a faulty phone.  

Simce the answer in on the phone, ATT can't explain it.  How can they?

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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