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nick_zzz's profile

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2 Messages

Monday, November 24th, 2014 5:41 PM

iPhone 4s variations? Insurance replacement unit looks different from my iPhone 4s

My iPhone 4s started to develop some issues so I filed an insurance claim with AT&T (Asurion). The replacement unit arrived in Fedex the next day but upon opening and turning on the new phone, I noticed that it looks and feels different from my original iPhone 4s.

- The screen is not as bright as the original phone. About 75% brightness of the original.

- The finish and texture of the metal parts on the side of the phone including the buttons are very different. The replacement unit had a brushed metal finish and the edges are sort of rounded not beveled.

- The surface of the touch screen feels not as smooth as the original phone's screen. It has a snakeskin feel.

 

After reporting these discrepancies to AT&T, they sent me another replacement unit. However, the second replacement unit was identical to the first one (except that the screen was a bit brighter). I'm waiting for the third replacement unit to arrive.

 

Overall, the replacemen units look and feel not as refined as the original phone.

 

Does anyone know if there are variations in the 4s phones? AT&T told me these phones are "refurbished" phones but I feel AT&T/Asurion are actually sending out cheaper OEM phones not the genuine products.

 

The top one is the replacement unit.

 

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2 Attachments

MR_SMiT

ACE - Professor

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1.8K Messages

8 years ago

If I'm not mistaken, all insurance replacement iPhones from asurion are refurbished. They will never have same "feel" like original. You should have taken iPhone 4S to a Apple Store to get checked out. Also, is your line due for upgrade? Maybe get newer iPhone, like 5S or something.Smiley Wink

Contributor

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2 Messages

8 years ago

I'm actually not questioning whether the replacement phones AT&T sent me are refurbished ones or not. To me, a "refurbished" phone means a used but like-new or reconditioned/repaired phone that is otherwise IDENTICAL to the original phone Apple sold. My intention of posting these pictures was to show that the replacement phones AT&T sent me are similar but not identical to the original iPhone 4s.

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