New Member
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5 Messages
iphone 14 Pro won't connect 800 number - 3 beeps and disconnects
I have called ATT 4 times already and no one has been able to fix this problem or followed through on fixing it - "advanced" tech support has been a joke. I have a new iphone 14 Pro. I try to call a specific US customer service 800 number for a popular shoe company (that works on other people's phones, no problem) and my phone says "connecting" and then beeps 3 times and disconnects. It is never able to make the call connect. I have done all the troubleshooting that ATT has offered via phone and have combed through the forums including:
-Put a "1" in front of the 800 number (duh)
-this is NOT an "area specific 800 number" - it's a US customer service line
-checked all blocked numbers on my phone, the active armor app, and ATT did their own check
-Software is up-to-date
-this is an esim card so I can't take it out but I did reset networks settings (Settings>General management>Reset>Reset network setting)
-call forwarding, airplane mode and do not disturb settings are turned off
-looked at every troubleshoot & resolve tool - none of them fixed the problem
-tried call on both cellular and wifi calling
-tried with dial assist on or off
Please help!
ATTHelp
Community Support
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215.2K Messages
5 months ago
Let's meet in a Direct Message on this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
Looking forward to speaking with you.
Carlton, AT&T Community specialist
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notate15
New Member
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5 Messages
4 months ago
Update: "Advanced" Tech support tried everything on their end: new esim card, network resetting, routing issues, etc. but to no avail. They sent me a new phone and the phone call still WON'T go through. When I tried to call the 800 number on the last phone, they apparently weren't seeing the call even get to the network, on the new phone they can see the call get to the network and fail. With that information they are hoping that the last phone had a software issue and that perhaps the issue can be fixed as a routing issue on the new phone. Again, both phones are brand new iPhone 14 Pros. This has been going on for weeks now.
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dwill05
ACE - Master
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7.8K Messages
4 months ago
There is almost no chance that a new phone would solve an issue like this. I don’t believe that Apple has software on their phone that can possibly interfere with connecting with one particular number, but allowing all others to work. This is an AT&T issue. Resetting network setting might work, or maybe a new SIM, or them reprovisioning your account, but not a new phone. If they can’t figure it out, then file a FCC complaint. Otherwise, you choice is to either not call that particular number, or try a different carrier.
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notate15
New Member
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5 Messages
4 months ago
Thanks, as mentioned in the above posts, we tried both of your suggestions (reset network settings and new eSim) and neither worked. I will look into the FCC complaint if this next round of "fixes" doesn't work.
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sandblaster
ACE - Expert
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63.9K Messages
4 months ago
Do you know anyone else with ATT? If so, can they call that 800 number? If it is a routing issue, it should affect all customers.
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notate15
New Member
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5 Messages
4 months ago
My partner who has ATT calls the number on his iPhone 8, no problem. In fact, I had to call the number a few months ago with my old iPhone 8 and had no problem.
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ATTHelp
Community Support
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215.2K Messages
4 months ago
Hello notate15, we're here to help you with calling an 800-number from your device. .
Let's meet in a Direct Message on this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
Looking forward to speaking with you.
Carlton, AT&T Community specialist
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notate15
New Member
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5 Messages
3 months ago
Update: AT&T Advanced Tech support had been following up but in the last two weeks have stopped doing so and still have not solved the problem. I had someone in AT message the person in charge of my ticket 2 weeks ago and they still haven't. FCC filing seems like the only option at this point.
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