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AppleFan80's profile

New Member

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2 Messages

Friday, February 3rd, 2023 3:40 AM

iPhone 14 pro poor cellular reception

Got an Apple iPhone 14 pro. Unfortunately AT&T cellular service is pretty poor on it and I’m not the only one with this complaint. My iPhone 12 Pro had better cellular service as does my husband’s current iPhone 12 Pro. Maybe it’s the esim but AT&T needs to up its game

ACE - Sage

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118.3K Messages

1 year ago

Are you using the same service provider as you did with your iPhone 12? No service provider provides great service everywhere. If you were previously with a different service provider and had better service, then you shouldn't have switched providers. And since all providers are offering phone deals, there was no reason to switch providers

AT&t is probably not able to make any improvements in your area. If you are within 14 days, return the phone and switch your service provider to one that provides better service in your location

New Member

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2 Messages

1 year ago

Haven’t changed providers. Had AT&T for decades. My husband has AT&T service with Apple iPhone 12. He has better cellular reception when we are right next to each other. It’s not the phone—Apple ran diagnostics—it’s AT&T. Other people are having the same issue

ACE - Expert

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64.7K Messages

1 year ago

It’s not the phone—Apple ran diagnostics—it’s AT&T.

That makes no sense. Two phones on the same network, one gets better reception than the other, how is that the network’s fault? Sure sounds like a phone issue to me. Ever consider the possibility the 14’s antenna isn’t as good as the 12’s? That sure wouldn’t be ATT’s fault.

ACE - Master

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10.9K Messages

1 year ago

How can it be AT&T?  If two phones right next to each other in the same place, same provider, same time, one being an iPhone 12 and the other being a 14, and the 12 gets a stronger signal, how can AT&T be doing this?  Is the tower sending a special low powered signal that only affects people with iphone 14s?  How is that even possible?  Maybe the 14 doesn’t have as good of a reception as the 12.  Are both phones in cases?  Maybe the 14 case blocks the signal more that the 12 case.  Are both phones using the same signal (5G vs. LTE)?  It just doesn’t make sense that AT&T is doing something that drops reception on the 14, but not on the 12.  ESIM vs. physical SIM shouldn’t make a difference either.  All a SIM does is authorize a connection to the cellular network.  It doesn’t control signal strength.

ACE - Sage

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118.3K Messages

1 year ago

🙄. 

Not logical.   Either your phone is defective or the 14 has worse hardware than the 12.  In either case, it's Apple's fault. 

Other people are having the same issue

With the iPhone 14? 

But the iPhone 12 works fine? 

How is it NOT the phone? 

Convince us.... 

You seem to have convinced yourself that Apple could not possibly have produced a faulty device. And yet everything you have written convinces us that is exactly what they have done.

Community Support

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232.9K Messages

1 year ago

Hello there @AppleFan80, we're here to help improve your device's connection to our network.

 

There are a lot of reasons why a wireless connection would vary between phones in the same area. It may be due to congestion, dead-zones, or like our ACE @dwill05 mentioned, the material around the phone. Metal within a home can weaken a wireless signal, and a thicker case can mean the phone inside is receiving a weaker signal.

 

We have some troubleshooting tips you can use as well, to help improve your device's connection:

  • Turn Airplane Mode off and back on. Turning this setting on will completely disconnect your phone from our wireless network, and turning it back off will help your phone refresh and reconnect to your network.
  • Rebooting your device. Rebooting your device will also refresh your connection to our network, and it'll help troubleshoot any other issue that may be occuring with your device.
  • Make sure your device's software is up to date. An outdated software version can cause various issues or bugs with your service or device. Update to to prevent this, and enhance your device's performance.

Please let us know how this goes, so we can troubleshoot further if needed.

Dylan, AT&T Community Specialist

 

New Member

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1 Message

1 year ago

I have the same issue. I traded in an iPhone XR for a 14 Pro. It performed horribly.  I even filed a warranty claim with Apple.  They replaced my phone, and it still doesn’t perform as well as the old XR.  I’m on the 2nd iPhone 14 Pro and my service is horrible.

New Member

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1 Message

1 year ago

Dogcow-Moof

Posted nov 1st 2022 on Apple forum

“This same issue comes up every time a new iPhone is released, and it occurs for the same reason:

Cellular carriers need to properly optimize their towers and antennas for the latest cellular frequencies.

When it comes to 5G, the iPhone 12 supports the following frequency bands:

  • 5G NR (Bands n1, n2, n3, n5, n7, n8, n12, n20, n25, n28, n38, n40, n41, n66, n71, n77, n78, n79)
  • 5G NR mmWave (Bands n260, n261)

The iPhone 14 Pro supports the following frequency bands (differences from iPhone 12 in bold):

  • 5G NR (Bands n1, n2, n3, n5, n7, n8, n12, n14, n20, n25, n26, n28, n29, n30, n38, n40, n41, n48, n53, n66, n70, n71, n77, n78 n79)
  • 5G NR mmWave (Bands n258, n260, n261)

When a cell phone connects to a cell tower, it tells the tower "Hi, I'm this kind of phone, and I support these frequency bands."

The tower says "Great, let's see what's least congested… OK, use frequency band (as an example) n48."

If the cellular tower isn't properly adjusted/optimized for the assigned frequency band (again as an example) n48, your iPhone 14 Pro may see little to no signal where your iPhone 12 on frequency band n28 sees full bars.

If the tower assigned your iPhone 14 Pro to use band n28 as well, everything would work as it did before, but because the newer frequencies are most likely to be less crowded, that probably won't happen.

Long story short, contact your cellular provider, only they can fix this.”

just iPhone 14 pro and I am lucky to get 2 bars, my previous phone was a Google pixel 6 and I never had signal issues but that’s probably not a fair comparison. If it’s a frequency band issue then att shouldn’t offer the newer phones until they can’t make the proper adjustments before hand

1 Message

11 months ago

My new iPhone 14 pro Max has suckular cellular service also so i use wifi calling sometimes. I just tried turning on and off airplane mode 5 or 6 times and I went from one bar to two bars and stayed at two bars. Maybe if my phone says hi to the tower enough times it will get sick of me and give me better reception. Lol. 

2 Messages

7 months ago

I’m having the same issue with my iPhone 15 Pro Max. My family members have iPhones 11 & 12’s. We can all be in the same room & they’ll have all of their service bars & I’ll have 1 1/2 service bar. My videos often freeze and buffer all of the time & my WiFi drops a lot. One representative told me that AT&T is having signal issues with the iPhone 14’ & 15’s signal. The other tech support person quickly denied the fact upon my return call for the same issue. The service I have been experiencing with my phone has been deplorable!!!!! AT&T said it’s an Apple problem, and Apple said it’s an AT&T network problem!! Either way, my service is still poor & no one seems to know how to fix it. 

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