The new iPhone 15
scorpiomom91's profile

New Member

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3 Messages

Thursday, March 30th, 2023 6:00 AM

iPhone 14 Pro Max Phone Replacement

​My iPhone 14 Pro Max got damaged beyond repair and I fortunately had the option of getting a replacement device sent to me. Well I don’t have phone insurance through AT&T and I don’t plan on ever getting it. I have AppleCare and that’s what I used to purchase a new device. My question is once my replacement comes will I have a problem setting up this new device on my account since I didn’t use Asurion? Also will I need to visit a AT&T store to get the new device activated?​ This is my first time replacing a phone through a contract plan so I’m confused on how things work. I just switched over from Boost Mobile and never had a problem activating a new device with them.

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Official Solution

ACE - Master

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10K Messages

11 months ago

How you got the device doesn’t matter to AT&T.  It gets activated the same way as any other phone.

“Their insurance” (Asurion) isn’t their insurance, anyway.  It’s a common cell phone insurer used by many carriers.  All AT&T does is offer it and handle the billing as part of your monthly bill.

New Member

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116 Messages

11 months ago

AT&T don't care how you replaced your device. Since iPhone 14 Pro Max does not have actual SIM card, you might need to go to the store or call CS to get a new eSIM. If you go to the store, make sure it is AT&T Corporate Store and not one of "Authorized Retailers". 

New Member

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3 Messages

11 months ago

@Jessica_Danford - I already went through AppleCare and got the better deal. I’m just waiting on the new device to arrive to Best Buy for pickup. I just wanted to know would I have a problem activating my new device since I didn’t go through their insurance. Thanks for the information you provided though. @Ruddy64 - All that I have around me is retail stores, but thanks for putting my mind at ease sir about activating my device.

New Member

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3 Messages

11 months ago

@dwill05 - Thank you for replying and providing me with this information.

ACE - Sage

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116K Messages

11 months ago

@Jessica_Danford 

The original poster indicated the phone was damaged. Physical damage voids the warranty.

The original poster was also aware that they had insurance through  Apple Care Plus 

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