New Member
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3 Messages
iPhone 14 Pro Max Phone Replacement
My iPhone 14 Pro Max got damaged beyond repair and I fortunately had the option of getting a replacement device sent to me. Well I don’t have phone insurance through AT&T and I don’t plan on ever getting it. I have AppleCare and that’s what I used to purchase a new device. My question is once my replacement comes will I have a problem setting up this new device on my account since I didn’t use Asurion? Also will I need to visit a AT&T store to get the new device activated? This is my first time replacing a phone through a contract plan so I’m confused on how things work. I just switched over from Boost Mobile and never had a problem activating a new device with them.
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dwill05
ACE - Master
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7.8K Messages
2 months ago
How you got the device doesn’t matter to AT&T. It gets activated the same way as any other phone.
“Their insurance” (Asurion) isn’t their insurance, anyway. It’s a common cell phone insurer used by many carriers. All AT&T does is offer it and handle the billing as part of your monthly bill.
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Ruddy64
New Member
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59 Messages
2 months ago
AT&T don't care how you replaced your device. Since iPhone 14 Pro Max does not have actual SIM card, you might need to go to the store or call CS to get a new eSIM. If you go to the store, make sure it is AT&T Corporate Store and not one of "Authorized Retailers".
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scorpiomom91
New Member
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3 Messages
2 months ago
@Jessica_Danford - I already went through AppleCare and got the better deal. I’m just waiting on the new device to arrive to Best Buy for pickup. I just wanted to know would I have a problem activating my new device since I didn’t go through their insurance. Thanks for the information you provided though. @Ruddy64 - All that I have around me is retail stores, but thanks for putting my mind at ease sir about activating my device.
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scorpiomom91
New Member
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3 Messages
2 months ago
@dwill05 - Thank you for replying and providing me with this information.
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formerlyknownas
ACE - Sage
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107.5K Messages
2 months ago
@Jessica_Danford
The original poster indicated the phone was damaged. Physical damage voids the warranty.
The original poster was also aware that they had insurance through Apple Care Plus
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