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2 Messages

Sat, Sep 21, 2019 7:04 PM

Iphone 11

I ordered the iphone 11 pro but want the iphone 11 pro MAX can i return it and get the max instead?


Accepted Solution

Official Solution




4K Messages

a year ago

You have 14 days to return the phone, and may have to pay a restocking fee.

Accepted Solution

Official Solution


42.1K Messages

a year ago

If you return an iPhone unopened, there should not be a restocking fee.

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14 Messages

a year ago

Be prepared to wait.

Brand User

Community Support


133.6K Messages

a year ago

Hello, @Ddponcee,


Thank you for reaching out. Here's some information on returning a newly purchased device. There is a 14 day buyer's remorse period. If you pick the iPhone up in an AT&T Store, you'll need to return it at the store. Likewise, if it was an online order and delivery, you'll need to use the return label that should be included in the order.


Have a great week!


James, AT&T Community Specialist

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