Announcements
You Could WIN A Year Of Wireless Service – Learn More!

Contributor

 • 

2 Messages

Sat, Sep 21, 2019 7:04 PM

Iphone 11

I ordered the iphone 11 pro but want the iphone 11 pro MAX can i return it and get the max instead?

Responses

Accepted Solution

Official Solution

dwill05

Master

 • 

3.7K Messages

4 months ago

You have 14 days to return the phone, and may have to pay a restocking fee.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

34K Messages

4 months ago

If you return an iPhone unopened, there should not be a restocking fee.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

 • 

14 Messages

4 months ago

Be prepared to wait.

Brand User
ATTCares

Administrator

 • 

107.7K Messages

4 months ago

Hello, @Ddponcee,

 

Thank you for reaching out. Here's some information on returning a newly purchased device. There is a 14 day buyer's remorse period. If you pick the iPhone up in an AT&T Store, you'll need to return it at the store. Likewise, if it was an online order and delivery, you'll need to use the return label that should be included in the order.

 

Have a great week!

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.