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bklewnc's profile



1 Message

Fri, Sep 20, 2019 6:08 PM

Iphone 11 preorder and number port

So I went into AT&T 9/14 to first port my number over from my t-mobile account to my fiance's AT&T account. While we were there we both preordered the new iphone 11. During the whole process they assured us that the phones would be here on time and mine phone would be loaded with my old number and at&t sim. 


For a while the account was saying that the order was waiting for the number to be ported in for my phone and that the order was in progress. Today it is just saying that the order is in process whereas my fiance's phone has been shipped and I believe is waiting for us at the apartment. I tried to call and talk to someone about my order status but they sent me over to wireless and I never got in touch with anyone over there. 


Anyone else experience something similar and have some advice on how to proceed?


Community Support


196.2K Messages


Greetings @bklewnc,


We appreciate you submitting your feedback. We'll like to assist you, to get you a status on your order.


Feel free to call E-commerce at this number 800-331-0500 in regards to your order. Their hours of operation is from M-F: 8:00 AM to 12:00 AM ET, Sat: 8:00 AM to 8:00 PM ET and Sun: 8:00 AM to 8:00 PM ET.


Jacob, AT&T Community Specialist


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