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New Member

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7 Messages

Fri, Feb 19, 2021 5:17 PM

iPad surisingly locked to AT&T service

I've bought iPad in 2019 and used it in Russia all the time with another wirelessoperator and last week cellular network disappeared. 

Apple support says that device is locked by AT&T

AT&T activation service at https://www.att.com/deviceunlock/ says that my IMEI is unlocked

AI in chat useless. 

Please help

sandblaster

ACE - Expert

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53.5K Messages

8 m ago

ATT does not lock iPads, especially if it has already been working with your carrier. There must be some other explanation for your issue. Where exactly did you get the iPad? Perhaps it’s not locked but blacklisted.

New Member

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7 Messages

8 m ago

I’ve bought it from the store in official package. 

Have receipt (somewhere)

New Member

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7 Messages

8 m ago

At least can anybody post an email address for human support (or chart link)?

sandblaster

ACE - Expert

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53.5K Messages

8 m ago

Sorry, ATT does not do customer support via email. You can click the contact us link at the bottom of the page to get to chat.

lizdance40

ACE - Sage

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89.4K Messages

8 m ago

I would suggest you check the IMEI to see if it has been listed on the universal Blacklist.

New Member

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7 Messages

8 m ago

Hi! I've checked IMEI. Status unknown 

New Member

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7 Messages

8 m ago

You can click the contact us link at the bottom of the page to get to chat.

I've tried it, but get only AI there. Do you know "magic word" which calls human in chat?

lizdance40

ACE - Sage

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89.4K Messages

8 m ago

As a non customer, outside the USA, you cannot get live chat.    AT&T doesn't put any effort for non customers.  Try social media, Facebook or Twitter.   Otherwise, it's wifi only from now on 

New Member

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7 Messages

8 m ago

SMM specialists from Facebook pointed me to chat with AI support only and to the phone line. Stalemate :)

New Member

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7 Messages

8 m ago

As for blacklisting: is there any online service to check was it blacklisted or not?

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