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qwert45's profile

Contributor

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2 Messages

Tuesday, June 27th, 2017 6:09 PM

Insurance/What does it cover?

I got my Iphone 6 Plus wet at the beach last week and now it will not turn on. I bought insurance with the phone when I got it. My questions are, does insurance cover water damage? Do I bring the device to AT&T to get it replaced or do I take it to the Apple Store?

ACE - Expert

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64.7K Messages

7 years ago

Yes, insurance should cover that. Don't take it to ATT or Apple. Start your claim here: https://claim.phoneclaim.com/att/iweb/#/claim?carrierCode=ATT&UserAction=New&Culture=en-US&icid=in-attclaim

Contributor

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2 Messages

7 years ago

Thank you for the link! Another quick question, if I send a claim in, will they get back to me right away or will it take awhile?

ACE - Expert

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64.7K Messages

7 years ago

I have no experience with insurance but the web page says you should have a replacement phone on 1-2 business days. I expect they'll get back to you very quickly.

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