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bilagoon's profile

Contributor

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1 Message

Thursday, August 3rd, 2017 11:03 PM

inconsistent WIFI calling

WIFI has started working only intermittently at my house (ATT signal is very bad - one and sometimes 2 bars).  it worked for several months very well.   my WIFI is fine.   is it possible the weak cellular signal is overriding WIFI calling?   if so is it possible to set WIFI calling as the default?

ATTHelp

Community Support

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207.5K Messages

5 years ago

Hello @bilagoon,


It is concerning to hear Wi-Fi calling is not working.  It will be my pleasure to help!


One thing which might be going on is the phone is reading the Wi-Fi signal as weak. One way to refresh the connection between the phone and your Wi-Fi signal is to go to General > Reset > Reset Network Settings.


I also advised visiting our Troubleshoot and Resolve Tool. This great resource can help pinpoint what is causing the issue and give steps on how to resolve it. After selecting your phone’s make and model, please go to Network/Service issues > Phone Calls.


Please let me know if this helps! Have a fabulous day!


Katie, AT&T Community Specialist

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