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dar761's profile

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1 Message

Thursday, April 13th, 2023 5:57 PM

Incoming calls

Some incoming calls go straight to voicemail but they are in my contact list and are not blocked. 

Accepted Solution

Official Solution

Community Support


232.3K Messages

1 year ago

Let's get you a resolution to why your contacts go straight to voicemail, dar761.


Try resolving your experience by making sure Do Not Disturb mode is disabled. You'll find exact instructions for your iPhone when you visit AT&T Device Support.


After selecting your device's make and model choose Settings followed by Notifications & Alerts. It's possible this setting was activated on your phone somehow and disabling it will let your contacts ring through before being sent to voicemail.


Also, make sure Focus mode isn't enabled on your phone. If you notice that Focus mode keeps turning on it's likely that you have scheduled Focus to turn on at certain times, when you're at a particular location, or when you open a specific app.


The section Add a schedule or automation in the Support article above shows you how to manage the feature on an iPhone.


Still need assistance with this trend on your phone? Then let us know so that we can invite you into a Direct Message for a more personalized solution.


Lar, AT&T Community Specialist

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