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CsM's profile

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1 Message

Tue, Jun 28, 2022 10:40 PM

Incoming calls doesn’t ring

No call will ring on my iPhone 13

Accepted Solution

Official Solution


Community Support


195.8K Messages

2 m前

Hello @CsM, we're happy to help with troubleshooting steps to resolve incoming ring notifications. 


You can manage your notifications from the lock screen by swiping left over an alert, tap manage, and check Deliver Quietly, or turn off


iPhones can be set to automatically switch to Do Not Disturb While Driving Mode, whenever it detects that you are moving. Go to Settings > Focus > tap on the + Icon, located at top-right corner. On the next screen, select the Driving option. On the next screens, tap on Next button > tap on Don't allow> None > select Turn Driving on Automatically option off. 


In addition, check that the Do Not Disturb is turned off so that your iPhone will ring when incoming calls are coming through. Follow these steps to confirm this feature is off:

  • Open Settings on your iPhone.
  • Tap “ Do Not Disturb”. (If you don’t see the option, then tap “Focus > Do Not Disturb” ).
  • Touch the switch next to the Do Not Disturb. Now you can see the switch is turned into gray color. It indicates Do Not disturb is turned off.

After you have confirmed Do not Disturb is turned off, check the device settings for the following: 

  • Disconnect Bluetooth Audio Devices.
  • Turn the Ringtone Volume Up.
  • Turn Off Silence Unknown Callers.

Furthermore, for step by step troubleshooting visit our Device help page and choose the Make and Model of your device, then click Get started for common solutions to incoming call notifications. Let us know if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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