What is happening with 3G?
H

New Member

 • 

1 Message

Tue, Dec 29, 2020 6:05 AM

inaccurate text records

Hello.  My AT&T records indicate I received several text from a number that I never received. Is is possible that the records are wrong and the text were never sent to me? I never saw the text and never deleted them either.  Very perplexing. 

ATTHelp

Community Support

 • 

180.2K Messages

1 y ago

We're to help understand what's going on with your text records @Holleynurse.

 

  • When looking at your records, are you checking through the online usage portal?
  • Do you use any number blocking assistance (Call Protect or third party)? This may be an unknown number that is potentially spamming your messenger, but is being blocked.

 

We look forward to hearing back from you.

 

Vincent, AT&T Community Specialist

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.