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5 Messages

Wed, Sep 16, 2020 12:05 PM

In progress

I requested for an unlock and it's over a week. But I still keep getting in progress from the server. What's delaying it?

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Brand User
ATTHelp

Community Support

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136.2K Messages

a month ago

Hello @earltek,

 

We'd be more than happy to take a closer look into your options.

 

We'll need some more details in order for us to better assist you:

  • What is currently being displayed when you go to Check the status of your unlock request?
  • What date and time did you submit your most recent unlock request?
  • Where did you purchase your wireless device from exactly?
  • What is the make and model of the wireless device that you're attempting to unlock?
  • Was this wireless device active on your AT&T PREPAID account for at least 6 months, or was it active on your postpaid wireless account for at least 60 days?
  • Also, does your wireless device meet the rest of our Unlock eligibility requirements listed at the provided link?

Please let us know.

 

We look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

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