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New Member

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5 Messages

Thursday, March 2nd, 2023 1:32 PM

In family plan, how to unlock and convert to esim

Hi - I’m under my brother’s contract. Can I request to have my phone unlocked and convert it to esim?

or does my brother need to request to unlock on my behalf?

Accepted Solution

Official Solution

ACE - Sage

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117.8K Messages

1 year ago

You do not have to be connected to a cellular network in Australia to convert your physical Sim to an esim on the same iphone

Convert a physical SIM to an eSIM on the same iPhone
  1. On your iPhone, go to Settings > Cellular.
  2. Tap Convert to eSIM. If you don't see Convert to eSIM, your carrier doesn't support this option. ...
  3. Tap Convert Cellular Plan.
  4. Tap Convert to eSIM.
  5. Wait for your eSIM to activate. ...
  6. Remove the physical SIM from your iPhone.

If your goal is to be able to use a local SIM card, you would have to have the phone paid off and unlocked

ACE - Sage

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117.8K Messages

1 year ago

You can request it online if y

https://www.att.com/deviceunlock/

ou have the security PIN code for the account. Or you can request that your brother do it for you. The phone must be paid off in order to be unlocked. The phone must be unlocked to use the SIM card from a different service provider.

ACE - Expert

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64.7K Messages

1 year ago

If you mean convert your existing SIM card to esim, you can do that yourself on your phone. The phone does not need to be unlocked to convert your ATT sim to an ATT esim.

New Member

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5 Messages

1 year ago

Thanks for the response. I did try to do that, but I got a message that it failed to activate. And I didn’t know if it was because I already arrived into Australia.

But the other part is in order for me to buy and install esim for Australia, I need to have my phone unlocked and I don’t think I am able to do that since I don’t technically own the contract. 

I realized I should have added the additional details

(edited)

ACE - Master

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10.7K Messages

1 year ago

I think you have to be able to connect to the network for a SIM conversion to be successful.  If you’re in Australia, you can’t connect to the AT&T cell network.

Community Support

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232.3K Messages

1 year ago

Hi there @hchoung, we thank you for your response about your device unlock request.

 

Thank you, @formerlyknownas, @sandblaster, and @dwill05, for your instructional directions of converting a physical SIM to an eSIM on the same iPhone.

 

As long as the device is fully paid off, and you have been an AT&T customer for at least six months, the device is eligible to be unlocked. Feel free to review the Device Unlock Requirements.

 

We hope this information helps out, and thank you for reaching out to AT&T Community Forums.

 

Ashley, AT&T Community Specialist 

 

 

 

New Member

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5 Messages

1 year ago

Many thanks to all who replied!!! I have now resolved all issues! 😃

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