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3 Messages

Thu, Feb 27, 2020 6:07 AM

IMEI wont work to Unlocking old iPhone thats all paid for

I recently upgraded my iphone with ATT. My old iphone is now turned off and has not att service. It is an iphone 6s that is payed off. I need to unlock the old phone to use it for international traveling that I will do on Friday. I went to the "unlock a phone" page and entered my IMEI number. The website popped up an error that said "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI." I have dialed to receive my IMEI and also found it in my phone. Neither one has worked. I have tired this many times and even tried it on different web browsing serves. I have read the help forums but nothing is working. What can I do to unlock my phone? I need it unlocked my Friday Feb 28th

Responses

lizdance40

ACE - Sage

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71.7K Messages

a month ago

Since it typically takes 48 hours to unlock a phone starting yesterday was too late. It is also usually much easier to get a phone unlocked while it is still in service.
At this point the only way this is getting resolved as if you call AT&T and ask for tech support. Explain the problem I'm give them the IMEI and let them know that you need it to travel.

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