
Tutor
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2 Messages
IMEI number you entered doesn’t match an AT&T device
My brother-in-law has tried to unlock his old iPhone 6 that is off contract and paid off through his account, but it says that the IMEI is not recognized. I have tried the website services to unlock the phone and to no avail. Unfortunately @ATTHelp no longer receives private messages so a solution previously posted does not work. I keep getting an error that "IMEI number you entered doesn’t match an AT&T device". But one of the online services I used, has confirmed that is on the ATT USA carrier. Is there a way to have request made for non-ATT clients with unrecognized IMEI numbers to get their Phone unlocked.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
formerlyknownas
ACE - Sage
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110.7K Messages
5 years ago
I had to call and ask for tech support. Just keep saying help in the phone tree till you get a person. Explain as you did here and they can manually put through request
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hrsmen
Tutor
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2 Messages
5 years ago
@lizdance40Thank you for the assistance and the recommendation, they have manually submitted the ticket to help me solve this.
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formerlyknownas
ACE - Sage
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110.7K Messages
5 years ago
Good. 👍🏼
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