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hrsmen's profile

Tutor

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2 Messages

Mon, Jul 30, 2018 2:12 AM

IMEI number you entered doesn’t match an AT&T device

My brother-in-law has tried to unlock his old iPhone 6 that is off contract and paid off through his account, but it says that the IMEI is not recognized. I have tried the website services to unlock the phone and to no avail. Unfortunately @ATTHelp no longer receives private messages so a solution previously posted does not work. I keep getting an error that "IMEI number you entered doesn’t match an AT&T device". But one of the online services I used, has confirmed that is on the ATT USA carrier. Is there a way to have request made for non-ATT clients with unrecognized IMEI numbers to get their Phone unlocked.

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

lizdance40

ACE - Sage

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89.5K Messages

3 y ago

I had to call and ask for tech support.  Just keep saying help in the phone tree till you get a person.  Explain as you did here and they can manually put through request 

 

Tutor

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2 Messages

3 y ago

@lizdance40Thank you for the assistance and the recommendation, they have manually submitted the ticket to help me solve this.

lizdance40

ACE - Sage

 • 

89.5K Messages

3 y ago

Good.  👍🏼

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