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Wed, Dec 19, 2018 12:48 PM
I have 4 lines on my account. I was able to unlock 3 but the 4th says the phone number doesn't match the imei. I've verified it multiple times and it matches.
2 years ago
We happy to offer assistance! @Winter40!
Have you you submitted an unlock request for your fourth device?
If not, you can check out our Unlock Request Portal for additional assistance.
We hope this helps.
Dwight, AT&T Community Specialist
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I have had two cases and still no resolution to my imei and phone number not matching. Last case was closed with no action taken. What is the deal?
a year ago
My prepaid account phone got broken and I had to get a new one, and I need the network unlock code for the new one, but the IMEI number on the new phone doesn't match my phone number.
What needs to be done so I can get the code I need to unlock my phone?
How can we improve?
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