What is happening with 3G?
J

New Member

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3 Messages

Sat, Nov 27, 2021 6:06 AM

I'm on an installment plan, I want to upgrade, but my sim card is locked.

My iphone 6 plus was damaged this past June after 7 years of use, so I bought the samsung a12 for $30 in June 2021. Now I know how slow the samsung is and I want a new iphone 13. I want to buy the iphone 13 from Apple (unlocked), but it appears that my sim card is locked to the samsung and requires an 8 digit pin (I found this out after putting my sim in my wife's iphone).

If I go to ATT's website to try and buy the iphone 13, it says that I must first pay the remainder of the full price of my samsung (approximately $142). It appears that whether I buy the iphone from ATT or Apple I'm paying the full price for the phone. So why exactly does ATT care if I'm using another phone with my sim card??? It's not like ATT will be giving me a discount on the iphone. And if I buy my phone from Apple, then ATT is out of the picture. Why would ATT require me to pay my samsung off in full, in order to use another phone, which costs ATT nothing???

Is there any way around having to pay my samsung phone off, while using my sim card in a new iphone 13?

New Member

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3 Messages

2 m ago

Looking at this more closely, it appears that ATT wants me to pay the remaining balance on the Samsung only if I try to buy the Iphone 13 in installments, but if I select to pay the full price upfront, then when I go to the check out, ATT doesn't add the $142. That makes more sense to me now. Basically if ATT is going to finance my Iphone 13 for the next 30 months then they want me to first pay off my Samsung phone - ATT doesn't want to finance two phones for me at the same time, which is reasonable.

I will have to follow up with them tomorrow during the day, to see if I have this correct.

(edited)

dwill05

ACE - Master

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6.1K Messages

2 m ago

Not sure how you can still owe $142 on a phone that you say you bought for only $30, unless it’s a typo and you actually mean $300.  Are you trying to use the Samsung as a trade in to get the credit when buying the iPhone on an installment plan?  If so trade in phones must be paid in full to get the credit.  Also, if you’re doing an “upgrade”, which means you keep the same number, I believe the current phone needs to be paid in full in order to be eligible for upgrade (unless you’re on the Next Up program and can upgrade early).

If your SIM is locked and requires a PUK code, you can get that from logging into your account if you’re postpaid.  Prepaid needs to call to get the PUK code.

ACE - Sage

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92.1K Messages

2 m ago

@dwill05  the A12 is a $179 budget phone. I suspect the $30 was probably the upgrade fee or taxes. 

@jhoppen 

the A12 is a budget phone, low ram, low storage and old chip.  Of course it's slow. 

If you had purchased a flagship phone comprable in price, specs and quality to the iPhone 13, you would have a much better experience with Samsung. 

Your options are buy at full price.  Best option, is unlocked version from Apple. 

ATTHelp

Community Support

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180.2K Messages

2 m ago

We'll be happy to clarify this for you @jhoppen.

 

You are understanding correctly. In order to be eligible to upgrade and initiate another installment plan on the same phone number, you will have to pay off any remaining balance on your old device. 

 

Please let us know if you have any additional questions or concerns; if so, we'll be happy to assist. Thanks for reaching out to our AT&T Community!

 

Darais, AT&T Community Specialist 

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