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The new iPhone 14
guishanyouwu's profile

New Member

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2 Messages

Monday, December 5th, 2022 1:55 PM

i want to unlock my iphone

Inexplicably, my iPhone was maliciously locked, and I don't even know what happened!  Really incredible!  Hope to give me a perfect solution!

New Member

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2 Messages

2 months ago

Don't you all care about consumers?

sandblaster

ACE - Expert

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62.2K Messages

2 months ago

Huh? Your post makes no sense. There is no such thing as “maliciously locked”. Phones are either sold as locked or unlocked. If locked, you can easily get it unlocked by using the unlock portal provided the requirements to unlock have been met.

https://att.com/deviceunlock

JefferMC

ACE - Expert

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31K Messages

2 months ago

I suspect edits to be applied later.

dwill05

ACE - Master

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7.5K Messages

2 months ago

I more expect that it will be a phone bought from a third party that got blacklisted.

But in any case, a lot more information is needed.  Where the phone was bought from.  Whether it worked before it was “locked”.  And so on.

ATTHelp

Community Support

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207.8K Messages

2 months ago

We understand the importance of having your iPhone unlocked, @guishanyouwu.

 

Special thanks to our ACEs, @sandblaster@JefferMC and @dwill05 for their quick responses. As previously mentioned, we'll need more information on your unlock request.

 

Just a few quick questions:

 

What type of iPhone are you wanting to unlock?

Did you purchase the device through us or a 3rd party?

Have you confirmed that the device is compatible on our network?

 

We're asking because we want to provide you with precise steps for your specific device.

 

In the meantime, our first recommendation would be to use this resource to learn how to unlock your device.

  1. Go to att.com/deviceunlock.
  2. Select Unlock your device and follow the prompts.
Not with AT&T? We can still help you unlock your device. As long as the device works on our network, you’re covered.
 
  • Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm request in the email we sent you.
  • Or you can go to att.com/deviceunlock/status and follow the prompts.

Our second recommendation would be to check if your device is eligible for a device unlock.

 
Your device:
  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAIDSM phone that has had paid service for at least six months.

Please let us know how this works and we can continue offering more support. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 
 
 

 

 

 

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