The new iPhone 15
CalebBetterton's profile

4 Messages

Wednesday, November 8th, 2023 11:12 AM

I need help with switching my sim card.

I submitted unlock request with Req ID: (Edited as per community guidelines) and was approved. However the email with the code has some line of code name instead of the unlock code: ${masterData.unlockCode}

The email looks like below:

Let's get your device unlocked

Device IMEI number: [enter imei here]
Request number: (Edited as per community guidelines)

 

Hi Caleb,

 

Use these instructions and this code from your device's manufacturer to unlock your device.

 

Your unlock code: ${masterData.unlockCode}

 

Your unlock instructions: ${masterData.unlockInstruction}

 

Want help removing your SIM card? Learn how.

 

Thanks for choosing us,
AT&T

Accepted Solution

ACE - Sage

 • 

117K Messages

5 months ago

You file a better business bureau complaint The same way you posted here, you do it online

Community Support

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231.3K Messages

5 months ago

Hello @CalebBetterton,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

4 Messages

5 months ago

But how would I go as to get the ${masterData.unlockCode} fixed so I can use my phone?

ACE - Sage

 • 

117K Messages

5 months ago

Contact AT&T directly. They likely cannot provide the 16 digit unlock code over the phone or by email. You may have to file a better business bureau complaint to get a response

4 Messages

5 months ago

How would I contact them then I don't have a spare phone to use this is my only phone.

Community Support

 • 

231.3K Messages

5 months ago

Hello @CalebBetterton, let's get your device unlocked!

 

We will need personal information regarding this case, so we will reach out to you in DM, and take a closer look into this. Please look out for a DM notification from us. (for your reference, it's the chat icon next to the bell icon on the right-hand corner of the forums)

 

We look forward to speaking with you!

 

Thank you, 

Andrew, AT&T Community Specialist.

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