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pvtpollard's profile



1 Message

Saturday, September 9th, 2017 12:25 PM

I moved to Germany from US and need my iPhone 6 unlocked

My wife and I were recently moved to Germany and we did not unlock our phones before we came. Now we need our phones unlocked to use the carriers here. I was on an AT&T plan with my phone at first, then when I paid my iPhone 6 off, I switched to a gophone (now AT&T prepaid). Not sure if switching to a gophone means my phone was automatically unlocked somehow. I also don't know how to tell if my phone is unlocked already. And I'm not sure if AT&T can help me if I find a way to call back to the US considering I'm already in Germany. Any answers would be greatly appreciated. 

ACE - Expert


64.7K Messages

7 years ago

Unfortunately, switching to gophone will probably make it more difficult to get your phone unlocked. To get your phone unlocked, you need to put in a request here: https://www.att.com/deviceunlock/#/. Since you paid off your phone, it would qualify to be unlocked. However, by putting in a gophone sim, you have likely triggered the gophone requirement to have 6 months paid gophone usage. If you have had 6 months, no problem, but if not your request will be denied. If your request is denied, you should be able to get an exception to the 6 month requirement by contacting @ATTCares via private message.

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