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DSoderstrom

Teacher

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6 Messages

Tue, Apr 16, 2019 6:04 AM

I have deleted and cleared all voicemail but callers get message that my mailbox is full.

I have read that you can press 1 and get to voicemail that way, but did not hear option that would let me clear the messages there when I tried that. 

Responses

Accepted Solution

Official Solution

Teacher

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6 Messages

a year ago

Thanks for the follow-up. I was able to get the voicemails deleted by
dialing 1 on my phone, accessing my voicemail that way, and cleared the
inbox, which had shown as cleared and empty on my iPhone Xr.
Brand User
ATTHelp

Community Support

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123.9K Messages

a year ago

Hi @DSoderstrom

 

Thank you for reaching out to us today. We'll be happy to assist you with getting your voicemail up and running. What kind of phone do you have? When did this issue begin? Are you having issues making/receiving phone calls or with any other function of your phone? With more details, we can proceed.

 

Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

123.9K Messages

a year ago

Hi @DSoderstrom

 

We're glad to hear that you've resolved it! If you have any further questions, please don't hesitate to reach out again. We'll be happy to assist.

 

Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I don’t see the actual solution... once you dial into your voicemail, how do you go about clearing all of the messages ??

Tutor

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2 Messages

a year ago

Access your ATT voicemail by holding 1 on the Phone Call, Keypad 1.

Enter your PIN. If you forgot, you can reset it. In my case, you can goto Settings>Phone>Reset Voicemail Password. It takes a minute or so to update. 

Call back your voicemail if you reset your PIN. 

Press 19 to play deleted messages.

Press 7 to delete until all your deleted messages are deleted.

 

This has been happening for one of my users for a month. I need to call ATT to follow up on whether there is a fix.

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