The new iPhone 15
poliscinerd's profile



2 Messages

Saturday, May 25th, 2019 4:00 AM

I have been unable to use visual voicemail using my iPhone Xr

I would like to be able to see the text of the transcript from my voicemails on my iPhone Xr. I have gone step by step through all of the voicemail troubleshooting tools and we - myself and a frustrated, yet very determined AT&T representative - have even tried some steps I am certain were invented on the fly ;-). 


Is is there anyone that has had this problem with visual voicemail and the iPhone XR? How did you rectify your iPhone Xr and visual voicemail problem? 


I have wasted too much time - my time and AT&T representatives - trying to fix this issue.

Community Support


231.2K Messages

5 years ago

Hi @poliscinerd,


Thank you for reaching out to us! Allow us to help. When did this issue begin occurring for you? Is your device updated with the latest software? Are you seeing "transcribing" where the text would normally appear for the transcript? What troubleshooting options have you already tried? We look forward to hearing back from you!


Collin, AT&T Community Specialist

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