New Member
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2 Messages
I do not receive any verification codes through text messages
for about 5 months my phone hasn't been receiving verification codes I have tried absolutely everything I could find online. still nothing has worked I was even on the phone with an agent for an hour to try to fix the problem. The agent told me that people would reach out to me within 2-4 days but it never happened.
ATTHelp
Community Support
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225K Messages
8 months ago
Verification codes are often sent by short code numbers, and we have a few ways to make sure you're getting these messages. Check to see if the number is blocked.(If it is, then you wouldn't be getting any of their messages)
If the short code number isn't blocked, send a text saying "Help" to the number in question. This will let us know if you're able to receive any messages from the short code number and determine if you were opted out. There will be also steps on how to opt back in to receive this code.
Check out this forum article about short codes for more information.
If you're still unable to receive verification codes, we can meet in the DM so that we can get to the bottom of why you're not receiving them.
Marilyn, AT&T Community Specialist
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JamesRafiAlam
New Member
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2 Messages
8 months ago
I've tried both those methods and the methods posted on the forum article about shortcodes. I believe it's a AT&T Short Code Network Issue
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ATTHelp
Community Support
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225K Messages
8 months ago
Hey there, JamesRafiAlam! Let’s meet in a Direct Message (DM) to discuss your device's inability to receive short codes.
Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.
We want to look into the reason you haven't received any short code messages and get you an update on that case that was opened to look into this unexpected trend on your device.
Lar, AT&T Community Specialist
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