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aucaye's profile



1 Message

Wed, Aug 16, 2017 2:28 AM

I bought a prepaid chip for my vacation in US and now I cant unlock my iPhone 7 in my country - BR



I bought an unlocked iPhone 7 at Best Buy and a prepaid chip at AT&T Store, for my use while at vacation in US. Now that I'm back to Brazil, I tried to use a chip of the companhies from Brazil but it appears that it is locked by the AT&T company. 


So, I tried to unlock online my device by your site, but you automatically answered saying that it's not possible because my account is not active for at least 6 months.


Please, I pay any tax, just help me to unlock my phone. I've the IMEI and AT&T account numbers. 

my e-mail address is: ***. 


Thank you for your assistance in this matter.

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ACE - Sage


90.6K Messages

4 y ago

You didn't buy an unlocked phone, which you figured out already.  

You will gave your apply got an exception by sending a copy of purchase receipt and request for exception to prepaid unlock rules as you paid in full, not a subsidized phone.

send to @ATTCares

It may take several days for a response. 



Community Support


176.6K Messages

4 y ago

Hello there @aucaye!

Having an unlocked device is definitely convenient; especially if you wish to use it internationally. I will be more than happy to assist!

@Lizdance40 is right! We can definitely take a closer look into this situation and provide you the best resolution. Please make sure to send your full name, IMEI number, and a valid email address in a private message using this link @ATTCares.


Anabel, AT&T Community Specialist

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