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Umarr001's profile

New Member

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4 Messages

Wednesday, May 10th, 2023 3:22 AM

I bought 2nd hand phone

Hellow community i bought the 2nd hand phone and unfortunately the phone is blacklisted and locked by at&t carrier I don’t now how can i use another sim card can somebody help me out to remove the blacklisted status that i will use another sim card in this phone than you

Accepted Solution

Official Solution

ACE - Expert

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24.8K Messages

1 year ago

The phone is blacklisted because it probably has an unpaid balance due, reported as lost or stolen, etc. Only the original owner can get it removed from the blacklist. AT&T won't touch it and neither will any other provider. As mentioned, get your money back if you can.

New Member

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160 Messages

1 year ago

You don't. Get your money back.

You can try filling this out but chances are if it was advertised as unlocked you got scammed. If the phone doesn't meet ALL the eligibility requirements it's not going to happen.

https://www.att.com/deviceunlock/

New Member

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4 Messages

1 year ago

I tried it shows cant be unlocking because it has lost and founded

New Member

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4 Messages

1 year ago

I don’t now the owner it means i losted my money 😔 

Former Employee

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32.9K Messages

1 year ago

Yes you losted your money

ACE - Expert

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24.8K Messages

1 year ago

Unfortunately it sounds like you were scammed. This is very common when purchasing used phones. Unless you purchase a used phone from a secondary vendor who has some sort of refund policy there's nothing you can do. The original owner probably reported the phone as lost/stolen, filed an insurance claim, used whatever money they got to purchase a new phone, and sold this one to offset some of the purchase price of a new phone.

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