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Tutor

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6 Messages

Thu, Jan 24, 2019 10:00 AM

I am No AT&T customer or involved in contract, unlock my phone

Hello I purchased my IPhone XS Max at Target paying them full amount. They said that if paid in full, the device will be a unlocked device. I got a device which is locked to AT&T. I am visiting USA, I am not a AT&T user or have an account with AT&T. I don’t have any contract with AT&T help me unlocking my device. 

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Accepted Solution

Tutor

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6 Messages

a year ago

Hello all thanks for your valuable responses, My issue was finally resolved by AT&T, my device was unlocked yesterday. As in my previous post FCC complaint did not work. After a month I filed a BBB complaint. So the very next day ‘AT&T client service specialist’ contacted me and asked me for the bill copy to verify if my device was subsidised by AT&T or not! Obviously I paid full price including taxes. So they accepted my request and UNLOCKED my phone. This might help some genuine customers who bought their phones with full price but locked to a certain network. Thanks 

Official Solution

dwill05

Master

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3.8K Messages

a year ago

The policy for AT&T is to not allow unlocking of phones used for prepaid service until at least 6 months of service is complete.  That policy was triggered when you put a prepaid SIM card into the phone.  The basis is that many phones used on prepaid are sold at a discount, but iPhones aren’t.  The online unlocking portal doesn’t know what price was paid for the phone so it defaults to the 6 month requirement.  You can get it overriden, but have to do so by calling AT&T and telling them that the phone was bought at full price.

lizdance40

ACE - Sage

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76.4K Messages

a year ago

Target lied.   Any phone purchased from a retailer is universal, subject to Apples US Flex activation policy.  This locks the phone to the first carrier used.   You now have to request At&t unlock as a non customer.

https://www.att.com/deviceunlock/#/

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

a year ago

Okay, I contacted AT&T and requested for the unlock of my device, thay provided me with an unlock reference number. Today I received an email mentioning “ Your device hasn’t been active for 6 months. We're sorry we cant unlock your device.” Really What is this, why should I be active on AT&T for 6 months ? I purchased the device with full price. I am not involved in any contract, I am just visiting USA and Im using AT&T prepaid for a very short period. Why dont they Unlock my phone ? Really 

Tutor

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6 Messages

a year ago

Thanks for the reply, here is the thing. I called AT&T prepaid hotline last night and I explained the whole thing, that I am not in contract with AT&T, I purchased the phone at Target with full price, and I told them im just using AT&T prepaid temporarily as I am visiting USA for few days. I don’t know the policies of the carriers or companies how they work In USA, I did not buy the phone in any discounted price. I paid full price including taxes. I spoke to AT&T for 40 mins, they simply said they can not unlock my phone. The best solution they could provide me is “I have to use the prepaid number for 6 months paying them monthly subscription fees even though I dont stay or leave USA. So after 6 months, I need to call or apply for new unlock request. Reallyyyy this is crazy and super bad. 

lizdance40

ACE - Sage

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76.4K Messages

a year ago

File an FCC complaint.

For anyone who reads this:

Do not buy iPhones and expect them to be unlocked! 

   The only place to buy a sim free, unlocked iPhone is Apple.   

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

a year ago

Thanks for responding, I am trying my best to get my issue resolved. YES I DID FILE FCC COMPLAINT. Deltails below : 

 

“Request received: AT&T Unlock my phone, unethical practice”

 

Thank you for your submission. Your request has been received and assigned Ticket No. 3016577. Throughout the complaint process, you will receive periodic emails updating you about the status of your complaint.

If you have information to add to your complaint, please respond directly to this email.

 

 

 

GLIMMERMAN76

ACE - Expert

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19.8K Messages

a year ago


@ramparc wrote:

Thanks for responding, I am trying my best to get my issue resolved. YES I DID FILE FCC COMPLAINT. Deltails below : 

 

“Request received: AT&T Unlock my phone, unethical practice”

 

Thank you for your submission. Your request has been received and assigned Ticket No. 3016577. Throughout the complaint process, you will receive periodic emails updating you about the status of your complaint.

If you have information to add to your complaint, please respond directly to this email.

 

 

 


Its going to take the FCC months to get thru the backlog the GOV shutdown caused just be aware of that.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

76.4K Messages

a year ago


@ramparc wrote:

Hello all thanks for your valuable responses, My issue was finally resolved by AT&T, my device was unlocked yesterday. As in my previous post FCC complaint did not work. After a month I filed a BBB complaint. So the very next day ‘AT&T client service specialist’ contacted me and asked me for the bill copy to verify if my device was subsidised by AT&T or not! Obviously I paid full price including taxes. So they accepted my request and UNLOCKED my phone. This might help some genuine customers who bought their phones with full price but locked to a certain network. Thanks 


The lesson is, DONT Buy a phone subject to the LOCK POLICY.  

Best Buy sells one iPhone unlocked, a sim free iPhone X.   It’s on the same display with all the other unlocked phones. You can also go to Apple and purchase a Sim free phone from them. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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