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New Member

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7 Messages

Wed, Nov 25, 2020 1:33 AM

How to unlock my 8+ now that it has a new SIM card ?

Paid off 8+phone that we lost and now can unlock it??

Responses

Accepted Solution

dwill05

Master

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4.8K Messages

2 months ago

If you reported the phone lost, it was automatically blacklisted.  Blacklist is for the device itself, so it doesn’t matter what SIM you use in it.  If you never got the phone replaced under insurance, the person who placed it on the blacklist should be able to remove it.  If the phone was replaced under insurance, then the insurance company now owns the original phone and they won’t remove it from the blacklist.

Paying off a phone has nothing to do with removing it from the blacklist if it was put on there for being reported lost or stolen.  

New Member

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7 Messages

2 months ago

Since I thought that paying it off would unlock the phone now what?

Constructive

Employee

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17.8K Messages

2 months ago

If it was an insurance claim it cannot be unlocked

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kdfederer

ACE - Expert

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12.3K Messages

2 months ago

Paying off a phone does not unlock the phone. Unlocks have to go through the unlock portal. www.att.com/deviceunlock

Blacklisted phones cannot be unlocked. The phone must be removed from the blacklist first.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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