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ATTDmitriyCM

Community Manager

 • 

9.2K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Official Solution

lizdance40

ACE - Sage

 • 

70.2K Messages

8 months ago


@wjpooley wrote:

Question - if I just paid off the device , do I need to continue to wait for 60 days to unlock the device?  Doesn't seem to make much sense.  I'm having an issue where I activated a new phone on AT&T and then due to work had to port the number over to another carrier.  I've paid off the installment plan and am having issues unlocking the device.  It was active maybe 35-40 days.


If your account is brand new, yes, you have to wait 60 days.  

 

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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Brand User
ATTHelp

Administrator

 • 

108.5K Messages

8 months ago

Hello @Jacpaf

 

Allow us to check this out for you?

 

To get started, was the cellphone previously used with your AT&T account and service? Was the iPhone replaced by brand manufacturer or your mobile insurance? Has the cellphone met all eligibility requirements to be unlocked?

 

Fill us in more details so we can investigate.

 

We're always ready to help!

 

Dwight, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

sandblaster

ACE - Expert

 • 

34.4K Messages

7 months ago

It’s not a matter of the chipset being locked. Apple made two versions of the iPhone 7. The ATT iPhone 7 does not have CDMA. There is nothing to unlock.

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Brand User
ATTHelp

Administrator

 • 

108.5K Messages

7 months ago

Hello @Josh2019,

 

We can absolutely provide you with some more information about the unlock process. When you submit an unlock request, the confirmation email is usually received within minutes of submitting your request. If you did not receive the confirmation email for your unlock request, please check and see if it was routed to your junk mail or another folder.

 

If an hour has passed and you still haven't received it, you'll need to resubmit your unlock request after your current request is denied within two business days.

 

Also, please review our Unlock eligibility requirements before you submit your next unlock request. You may even need to use a different email address, or a different device to submit the next unlock request and check for the confirmation email.

 

Let us know if this helps.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

7 months ago

Hello @cuongdhytn,

 

We can definitely assist you with Submitting an unlock request for your wireless device. Please be sure to review our Unlock Eligibility Requirements before submitting your request with our Device Unlock Portal, to make sure that your device is eligible for use on another wireless network. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

QuarryRye

ACE - Master

 • 

3.2K Messages

7 months ago

AT&T doesn't support other companies unlocking its phones. All those other companies that claim to unlock AT&T devices are violating AT&T's terms of use so AT&T isn't going to help you become one of them. The only method AT&T supports is to have the owner of each device submit an unlock request through https://att.com/deviceunlock

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
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Official Solution

kdfederer

ACE - Expert

 • 

11.9K Messages

7 months ago

Did you apply for the unlock as a non customer of AT&T at www.att.com/deviceunlock ?

What reason was given for the denial? Without that information, we have no idea how to proceed.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

7 months ago

Hello @mgtanchoco,

 

We can absolutely provide you with some more information about the unlock process. When you submit an unlock request, the confirmation email is usually received within minutes of submitting your request. If you did not receive the confirmation email for your unlock request, please check and see if it was routed to your junk mail or another folder. If an hour has passed and you still haven't received it, you'll need to resubmit your unlock request after your current request is denied within two business days.

 

Also, please review our Unlock eligibility requirements before you submit your next unlock request. You may even need to use a different email address, or a different device to submit the next unlock request and check for the confirmation email. Let us know if this helps.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

7 months ago

Hello @C70326,

 

We can absolutely provide you with some more information about the unlock process. When you submit an unlock request, you must open the confirmation email and click the link to confirm the request within 24 hours, or your request will be denied.

 

The confirmation email is usually received within minutes of submitting your request. If you did not receive the confirmation email for your unlock request, please check and see if it was routed to your junk mail or another folder.

 

If an hour has passed and you still haven't received it, you'll need to resubmit your unlock request after your current request is denied within two business days.

 

Also, please review our Unlock eligibility requirements before you submit your next unlock request. You may even need to use a different email address, or a different device to submit the next unlock request and check for the confirmation email.

 

Let us know if this helps.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Fl_retire

ACE - Professor

 • 

1.4K Messages

6 months ago

@Schulzi  Did you payoff you phone through MyAtt?  Link below has instructions to login to your account to pay remaining installments. 

 

https://forums.att.com/t5/Wireless-Account/Wireless-device-payoff/td-p/5144908

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

lizdance40

ACE - Sage

 • 

70.2K Messages

6 months ago

 The iPhone SE is a universal phone.  Once unlocked the AT&T phone will work on any carrier.  

As a locked phone it will work on At&t and any of it’s MVNOs, so “scrapped” makes no sense at all.

If you unlock yours it will work on any carrier. Just pay off your bill, wait a couple weeks, and submit your unlock request. It’s a whole lot easier and less risky than taking a chance on somebody here selling you a phone.  

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

6 months ago

Hello @Demine,

 

Thanks for providing us this https://soc.att.com/30WwpfJ best service you with your request since you are out of the country, please call +1.800.331.0500. Let us know if this helps.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

6 months ago

Hello @Unknown_user,

 

To best serve you with your request while you're out of the country, please call +1.314.925.6925, or click here to Chat with a representative.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

6 months ago

Hello @KansanPerson01,

 

We can definitely provide you with some more information about the unlock process.

 

Once you've received the email confirming that we've approved and processed your unlock request, you'll need to follow these instructions to complete the unlock for your device:

 

Using a Non-AT&T SIM Card:
1. Remove your SIM card and insert the new SIM card.
2. Complete the setup process.


Using an AT&T SIM Card:
1. Back up your iPhone.
2. When you have a backup, erase your iPhone.
3. Restore your iPhone from the backup you just made.

 

If you're having any issues after inserting your new SIM card, please make sure that the SIM card is compatible with your cell phone.

 

Let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

dwill05

Master

 • 

3.7K Messages

6 months ago

You need to try to get your money back from the seller.  AT&T won’t unlock the phone while there is still money owed on it, and they won’t tell you anyone else’s account information, so there is no way for you to pay it off.