How to unlock an Iphone

If everything you say is correct then you need to contact AT&T so they can investigate it. Call International Customer Service at +1.314.925.6925 

THANK YOU THANK YOU VERY MUCH!!! THE INFORMATION YOU GIVEN TO ME IS REALLY HELPFUL!
THANK YOU

Hi @gerb88,

Thanks for your post. We will be happy to help with your unlock requests. Its best if we continue in private. Please reply to the PM from ATTCares located in your Forums inbox to get started.

Kenneth, AT&T Community Specialist

@ATTHelpForumsGood morning/afternoon, I'm desperately trying to unlock my iPhone 6s that has been paid off in full for several YEARS now.  I keep getting a message that the device is not paid off and that's simply incorrect.  The device MAY have been replaced via warranty several years ago and I've read that can sometimes cause the issue however there are absolutely zero reasons for me not to be able to unlock the device as I have fully met all terms required to unlock.  Been a loyal AT&T Premier/Business Mobile customer for 20 years now and am struggling to understand how this is such a difficult request to honor.  I've done my part, as always, now it's your turn to help a loyal customer out with a VERY simple request.

Thanks so very much and in advance for any and all assistance,

Name, account and device details will be provided once I am contacted by a formal/official AT&T Team Member.

Looks like store that that sold the phone is in Mexico.Wonder how a USA AT&T phone made its way to Mexico?

https://www.google.com/search?q=ishop+mixup+mexico&rlz=1C9BKJA_enUS593US596&oq=ishop+mixup+mexico&aqs=chrome..69i57j0l3.15561j0j4&hl=en-US&sourceid=chrome-mobile&ie=UTF-8#fpstate=lie

@Fl_retire Yeah, I highly doubt it's a brand new phone.

@MemphisChris11you are correct that replacing the phone under warranty will mess up the unlocking process. however the computer has no way to know this in the unlock portal.nobody in these forums including customer cares can unlock your phone, its simply a glitch in the system. The good news is its a simple process ,you call at&t and ask for advanced tech support where a real person can look at the account history and manually unlock it.

@QuarryRye The phone was bought in 2017, it may have been new then. @Fl_retire I too wondered how an ATT phone was being sold in Mexico but don’t forget, ATT does business in Mexico.

I’m pretty sure it’s an ATT mexico phone, not a US Mexico phone.