
Community Manager
•
10.3K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ericbehrends
Tutor
•
5 Messages
4 years ago
Thank you! I don't know what the FCC is? WOULD YOU HAVE ANY LINK, OR CONTACT EMAIL TO MAKE A CLAIM? THANK YOU FOR YOUR COMPRESSION
0
0
QuarryRye
Master
•
3.2K Messages
4 years ago
If everything you say is correct then you need to contact AT&T so they can investigate it. Call International Customer Service at +1.314.925.6925
0
0
ericbehrends
Tutor
•
5 Messages
4 years ago
THANK YOU THANK YOU VERY MUCH!!! THE INFORMATION YOU GIVEN TO ME IS REALLY HELPFUL! THANK YOU
0
0
ATTHelp
Community Support
•
215.3K Messages
4 years ago
Hi @gerb88,
Thanks for your post. We will be happy to help with your unlock requests. Its best if we continue in private. Please reply to the PM from ATTCares located in your Forums inbox to get started.
Kenneth, AT&T Community Specialist
0
0
MemphisChris11
Contributor
•
2 Messages
4 years ago
@ATTHelpForumsGood morning/afternoon, I'm desperately trying to unlock my iPhone 6s that has been paid off in full for several YEARS now. I keep getting a message that the device is not paid off and that's simply incorrect. The device MAY have been replaced via warranty several years ago and I've read that can sometimes cause the issue however there are absolutely zero reasons for me not to be able to unlock the device as I have fully met all terms required to unlock. Been a loyal AT&T Premier/Business Mobile customer for 20 years now and am struggling to understand how this is such a difficult request to honor. I've done my part, as always, now it's your turn to help a loyal customer out with a VERY simple request.
Thanks so very much and in advance for any and all assistance,
Name, account and device details will be provided once I am contacted by a formal/official AT&T Team Member.
0
0
Fl_retire
ACE - Professor
•
2.8K Messages
4 years ago
Looks like store that that sold the phone is in Mexico.Wonder how a USA AT&T phone made its way to Mexico?
https://www.google.com/search?q=ishop+mixup+mexico&rlz=1C9BKJA_enUS593US596&oq=ishop+mixup+mexico&aqs=chrome..69i57j0l3.15561j0j4&hl=en-US&sourceid=chrome-mobile&ie=UTF-8#fpstate=lie
0
QuarryRye
Master
•
3.2K Messages
4 years ago
@Fl_retire Yeah, I highly doubt it's a brand new phone.
0
0
Constructive
Former Employee
•
31.4K Messages
4 years ago
@MemphisChris11you are correct that replacing the phone under warranty will mess up the unlocking process. however the computer has no way to know this in the unlock portal.nobody in these forums including customer cares can unlock your phone, its simply a glitch in the system. The good news is its a simple process ,you call at&t and ask for advanced tech support where a real person can look at the account history and manually unlock it.
0
sandblaster
ACE - Expert
•
63.9K Messages
4 years ago
@QuarryRye The phone was bought in 2017, it may have been new then. @Fl_retire I too wondered how an ATT phone was being sold in Mexico but don’t forget, ATT does business in Mexico.
0
0
formerlyknownas
ACE - Sage
•
107.4K Messages
4 years ago
I’m pretty sure it’s an ATT mexico phone, not a US Mexico phone.
0
0