Skip to main content
AT&T Community Forums
ATTDmitriyCM

Community Manager

 • 

9.5K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Official Solution

QuarryRye

Master

 • 

3.2K Messages

a year ago

Proving you bought the phone only proves you bought it, not that it wasn't stolen. If the phone has been reported stolen, then only the person who reported it can remove it from the blacklist. AT&T can't and won't help you take it off. Get a refund.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Official Solution

QuarryRye

Master

 • 

3.2K Messages

a year ago

If everything you say is correct then you need to contact AT&T so they can investigate it. Call International Customer Service at +1.314.925.6925 

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Official Solution

dwill05

Master

 • 

4.2K Messages

a year ago

No.  If it’s not paid off, the phone won’t be unlocked, and AT&T won’t give you someone else’s account information to pay it off even if you wanted to.

Official Solution

lizdance40

ACE - Sage

 • 

78.6K Messages

a year ago

No.  Only the carrier it is locked to, can unlock it.  

And unlocking does not cherry pick.  If it works on At&t, it must be unlocked.  Unlocking a phone does not mean it can work on all carriers.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

Fl_retire

ACE - Professor

 • 

1.5K Messages

a year ago

@GrumMK  Only the original owner can pay off the phone and AT&T will not give you any information on the original owner. The phone will stay locked to AT&T. Hopefully the owner will not report the phone lost/stolen and file an insurance claim. If they do, the the phone can not be used on the AT&T network since it will be blacklisted and be of no use as a phone. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

QuarryRye

Master

 • 

3.2K Messages

a year ago

It doesn't matter if you stole it or your friend stole it or the reseller stole it. Someone (presumably the original owner) reported the phone lost or stolen, and only that person can request the phone to be removed from the blacklist. AT&T will not remove the lock for anyone else, no matter how much you paid for it.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Official Solution

Associated Member

 • 

254 Messages

a year ago

The first step is to make sure your device is eligible to be unlocked: https://www.att.com/esupport/article.html#!/wireless/KM1262649?gsi=4nzdeu

Then you just submit your request: https://www.att.com/deviceunlock/#/

 

Once your unlock request is confirmed, you should be able to put in the new SIM card and be good to go. I've seen some users need to backup and restore from backup for the unlock to go through

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

lizdance40

ACE - Sage

 • 

78.6K Messages

a year ago

You can’t.  AT&T does not Share it’s customer information, and will not help you.    You cannot unlock the phone.   Contact the seller for a refund or request they unlock the phone 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

Brand User
ATTHelp

Community Support

 • 

137.3K Messages

a year ago

Hello @wanttounlock!

 

We can help with that. If the request you submitted is for a device on an active CTN on their account, you do not have to respond to the email.

 

Otherwise, we advise to follow these steps to check your device unlock status.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Brand User
ATTHelp

Community Support

 • 

137.3K Messages

a year ago

Hello, @ChaptainCaveman,

 

Thanks for reaching out to us on this. You're wanting to bring your device over to AT&T, correct? You'll need to unlock your device from your current carrier. Here's information for you to bring your own device to AT&T to help once it's unlocked and ready to go.

 

Have a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

kdfederer

ACE - Expert

 • 

12.2K Messages

a year ago

Yes

www.att.com/deviceunlock

if your phone meets the requirements, you will receive the unlock approval.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

Brand User
ATTHelp

Community Support

 • 

137.3K Messages

a year ago

Greetings @Nov1ch3k,

 

Unfortunately, you will need to get in contact with the owner of the device that sold it to you on E bay. Please make sure that they are aware of the Eligibility Requirements to unlock a device.

 

Also, the owner can click on this link provided to Unlock your device. Let us know if this was helpful or not for you.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Brand User
ATTHelp

Community Support

 • 

137.3K Messages

a year ago

Hello @silverwatcher,

 

We can absolutely provide you with some more information about the unlock process. When you submit an unlock request, you must open the confirmation email and click the link to confirm the request within 24 hours, or your request will be denied.

 

The confirmation email is usually received within minutes of submitting your request. If you did not receive the confirmation email for your unlock request, please check and see if it was routed to your junk mail or another folder.

 

If an hour has passed and you still haven't received it, you'll need to resubmit your unlock request after your current request is denied within two business days.

 

Also, please review our Unlock eligibility requirements before you submit your next unlock request. You may even need to use a different email address, or a different device to submit the next unlock request and check for the confirmation email.

 

Please let us know if you still don't receive the confirmation email for your next unlock request, and we'll be happy to take a closer look.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

dwill05

Master

 • 

4.2K Messages

a year ago

Unfortunately, you can’t unless the original owner pays it off.  AT&T won’t give out account information, so no one else would be able to pay it off either.

Official Solution

dwill05

Master

 • 

4.2K Messages

a year ago

Get started...

Ask a new question