How to unlock an Iphone

I have been travelling overseas and my phone won’t let me put a NZ SIM card in as I still have money to pay off it but I have been paying it off for nearly a year now, so it should be available to unlock? 

---

@decom0405 wrote:

I bought a iPhone Xr on the Amazon website, but the device is the AT&T carrier lock model. 

Then I request the this deivce for unlock on this website, but I did not receive the any email or request number. 

How can I unlock my device?

---

You better return iPhone XR to Amazon website.  It was never was active in AT&T's system, that is the possible answer why no response for unlock.

 If you successfully requested an unlock, And were told to look for an email to reply, but no email arrived, it is most likely an email issue. We have discovered that Gmail does not work. I always use my yahoo email for unlock requests. So wait 24 hours and try again with a different email

 No you have to completely pay off your phone. 

@maryjane009 

UNLOCK REQUIREMENTS

• Your device isn’t reported lost or stolen, or involved with fraud.
• You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
• Your device isn’t active on another AT&T account.
• If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
• Your service must be active for at least 60 days with no past due or unpaid balance.
• AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
• If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
• If you have a business-owned device, your company must authorize you to unlock it.
•  Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/

Hi, I am thinking about buying an AT&T locked phone online, and I am not sure wether or not an AT&T locked phone can work with my exiting AT&T line.

I purchased a phone on sale from a retail store that used to be partnered with ATT. I bought the phone outright, paid for in full. I have submitted and cofirmed my unlock request twice on the website and have received an email after about 24-48 hours stating that ATT canceled my request. I have called and chatted with support and everyone claims they cannot help me.

This is illegal!

I own this device [Per Guidelines:  Keep it Relevant and Appropriate].

Why is ATT offering ACC Network on Direct TV and not on Uverse? If you want to keep my business you will add it. I don't want satellite based TV service.

@92jacketthat isnt going to happen and your making demands to other customers, at&t does not read these forums

---

@Dannythehunter wrote:

I purchased a phone on sale from a retail store. What store?

that used to be partnered with ATT.  Partnered?  Or an authorized retailer?  

I bought the phone outright, paid for in full.  What phone?  What sale?  Phones discounted for prepaid are subject to prepaid unlock requirements.  Phones sold for postpaid still have minimum requirements for unlocking. 

I have submitted and cofirmed my unlock request twice on the website and have received an email after about 24-48 hours stating that ATT canceled my request.   Canceled why?  Does it say you didn’t confirm?  

I have called and chatted with support and everyone claims they cannot help me.

 

This is illegal!   No, it’s not.  There is no legal requirement to unlock phones.  Unfortunately there is no requirement that AT&T unlock portal work perfectly either.  Failed confirmation seems to be a common complaint.  

 

---

Doesn’t sound like a refusal, sounds more like the typical portal foul up.  I haven’t unlocked a device in a long time, so I don’t  know if there is anything new about verifying the link sent to your email.  

Hello,

I recently bought an iphone X from ebay (supposedly unlocked because I'm not from USA) but it turns out that is locked to AT&T.

I've spoken with the seller, he apologized because (everything according to him) he bought it from apple as unlocked, used for a while with at&t and then sell it.

He was very kind and helpful (I have all the conversations) and opened a request for unlock, because he says that is a mistake, he's been a customer for 20 years, has several lines, etc. +

So, he sent me the screenshots of the request (including a case number which I have), then after 48 hs he told me that he has no results and talk again with at&t and sent this message:

Sorry for the delay as I spent over an hour on the phone with AT&T yesterday before the call was dropped and just finished again with their phone support. After 90 minutes of speaking to 2 supervisors and management, they still cannot figure out why the phone is showing locked to AT&T and under contract. They went through my entire account for my 5 lines in the last 19 years and were able to verify there has never been a phone on any installment plan or contract ever.
They also searched their entire systems and do not see this IMEI tied to any contract at any time. They went to their back office support team and opened an escalated case for the unlock. They confirmed there is no reason it should be locked into their network. They assured me I will receive a response to this escalated claim within 24-48 hours. I appreciate your patience. We have had At&T service for almost 20 years and iPhones since 2007/08. This is the first time we have ever had an issue like this.

I do really want to keep the phone because is in excellent conditions, I also tried to speak by myself with chat support with no results.

Hope someone from at&t could give me a hand. (I have case number and imei)

Please avoid useless answers.

Thanks

I bought a phone from someone off Facebook market, they said the phone was unlocked and I trusted that. When I received the phone it turned out that it was locked to AT&T and I am all the way in South Africa. I cannot get ahold of the person anymore as they have blocked me from every platform. Is there an alternative solution to this problem?

You can put in your own unlock request as a non customer but if the seller is blocking you, that probably means it does not qualify to be unlocked. Otherwise, return it if possible. https://www.att.com/deviceunlock/?#/