Community Manager
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9.6K Messages
Tue, Dec 9, 2014 9:08 PM
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
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iphone 6
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iphone 5
iphone 5s
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Responses
Constructive
Employee
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18.1K Messages
a year ago
@maryjane009
UNLOCK REQUIREMENTS
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Varun_Khanal
Contributor
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2 Messages
a year ago
Hi, I am thinking about buying an AT&T locked phone online, and I am not sure wether or not an AT&T locked phone can work with my exiting AT&T line.
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Dannythehunter
Contributor
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2 Messages
a year ago
I purchased a phone on sale from a retail store that used to be partnered with ATT. I bought the phone outright, paid for in full. I have submitted and cofirmed my unlock request twice on the website and have received an email after about 24-48 hours stating that ATT canceled my request. I have called and chatted with support and everyone claims they cannot help me.
This is illegal!
I own this device [Per Guidelines: Keep it Relevant and Appropriate].
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92jacket
Contributor
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1 Message
a year ago
Why is ATT offering ACC Network on Direct TV and not on Uverse? If you want to keep my business you will add it. I don't want satellite based TV service.
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Constructive
Employee
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18.1K Messages
a year ago
@92jacketthat isnt going to happen and your making demands to other customers, at&t does not read these forums
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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lizdance40
ACE - Sage
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81.7K Messages
a year ago
Doesn’t sound like a refusal, sounds more like the typical portal foul up. I haven’t unlocked a device in a long time, so I don’t know if there is anything new about verifying the link sent to your email.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jjrapy
Contributor
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2 Messages
a year ago
Hello,
I recently bought an iphone X from ebay (supposedly unlocked because I'm not from USA) but it turns out that is locked to AT&T.
I've spoken with the seller, he apologized because (everything according to him) he bought it from apple as unlocked, used for a while with at&t and then sell it.
He was very kind and helpful (I have all the conversations) and opened a request for unlock, because he says that is a mistake, he's been a customer for 20 years, has several lines, etc. +
So, he sent me the screenshots of the request (including a case number which I have), then after 48 hs he told me that he has no results and talk again with at&t and sent this message:
Sorry for the delay as I spent over an hour on the phone with AT&T yesterday before the call was dropped and just finished again with their phone support. After 90 minutes of speaking to 2 supervisors and management, they still cannot figure out why the phone is showing locked to AT&T and under contract. They went through my entire account for my 5 lines in the last 19 years and were able to verify there has never been a phone on any installment plan or contract ever.
They also searched their entire systems and do not see this IMEI tied to any contract at any time. They went to their back office support team and opened an escalated case for the unlock. They confirmed there is no reason it should be locked into their network. They assured me I will receive a response to this escalated claim within 24-48 hours. I appreciate your patience. We have had At&T service for almost 20 years and iPhones since 2007/08. This is the first time we have ever had an issue like this.
I do really want to keep the phone because is in excellent conditions, I also tried to speak by myself with chat support with no results.
Hope someone from at&t could give me a hand. (I have case number and imei)
Please avoid useless answers.
Thanks
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Boocycy
Contributor
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1 Message
a year ago
I bought a phone from someone off Facebook market, they said the phone was unlocked and I trusted that. When I received the phone it turned out that it was locked to AT&T and I am all the way in South Africa. I cannot get ahold of the person anymore as they have blocked me from every platform. Is there an alternative solution to this problem?
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sandblaster
ACE - Expert
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46.1K Messages
a year ago
You can put in your own unlock request as a non customer but if the seller is blocking you, that probably means it does not qualify to be unlocked. Otherwise, return it if possible. https://www.att.com/deviceunlock/?#/
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ericbehrends
Tutor
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5 Messages
a year ago
Good morning, I need to contact a representative of that company or someone who can help me, since they have WRONGLY BLOCKED FOR A COMPLAINT OF THEFT, that is, they have passed it to NEGATIVE BAND to my iPhone 7 Plus 128g phone made purchase on 9/6/2017 at the Ishop Mixup Quinta Alegría shopping mall 5a. Avenida Playa del Carmen MEXICO. TO MORE ABUNDATION I WILL SEND THE INFORMATION NECESSARY TO the eMAIL that you have, so that you corroborate that I am the legitimate and sole user of the same, buyer of GOOD FAITH, in an official IPHONE location, that there was never any inconvenience or complaint about it. My IMEI number has been reported for theft or loss by your company, surely there was some loading error, but since 9/8/2019 it is in NEGATIVE BLOCK BLOCKED UNFAIRLY. THEREFORE, I REQUEST THAT TO THE BREVITY, AND THAT THIS GENERATES TO ME A VERY BIG ECONOMIC AND PERSONAL DAMAGE, I UNLOCK MY TERMINAL OF THE INTERNATIONAL BASE PROPERLY SUCH. I AM WAITING FOR A SOON AND FAVORABLE ANSWER AND GREETING GREATLY. I NEED AND ASK FOR YOUR HELP AND SOLUTION. THANK YOU EVERYTHING HEART WILL BE
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ericbehrends
Tutor
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5 Messages
a year ago
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lizdance40
ACE - Sage
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81.7K Messages
a year ago
You have used some terms that make no sense/incorrect.
Negative band or negative blocked, are not terms
Your phone has been blacklisted. I gather you are the original purchaser.
To remove your phone from the blacklist if it was added in error, you need proof of purchase. The store where you bought it should have that information.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ericbehrends
Tutor
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5 Messages
a year ago
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lizdance40
ACE - Sage
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81.7K Messages
a year ago
The only suggestion I can think of is file an FCC complaint online. It’s free and someone will contact you.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ericbehrends
Tutor
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5 Messages
a year ago
Thank you! I don't know what the FCC is? WOULD YOU HAVE ANY LINK, OR CONTACT EMAIL TO MAKE A CLAIM? THANK YOU FOR YOUR COMPRESSION
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