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ATTDmitriyCM

Community Manager

 • 

9.5K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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Responses

Contributor

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1 Message

a year ago

I have been travelling overseas and my phone won’t let me put a NZ SIM card in as I still have money to pay off it but I have been paying it off for nearly a year now, so it should be available to unlock? 

MR_SMiT

ACE - Professor

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1.7K Messages

a year ago


@decom0405 wrote:

I bought a iPhone Xr on the Amazon website, but the device is the AT&T carrier lock model. 

Then I request the this deivce for unlock on this website, but I did not receive the any email or request number. 

How can I unlock my device?


You better return iPhone XR to Amazon website.  It was never was active in AT&T's system, that is the possible answer why no response for unlock.

Hardcore Pittsburgh Steelers Fan
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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79.7K Messages

a year ago

 If you successfully requested an unlock, And were told to look for an email to reply, but no email arrived, it is most likely an email issue. We have discovered that Gmail does not work. I always use my yahoo email for unlock requests. So wait 24 hours and try again with a different email

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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79.7K Messages

a year ago

 No you have to completely pay off your phone. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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16K Messages

a year ago

@maryjane009 

UNLOCK REQUIREMENTS

  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.
  •  Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Hi, I am thinking about buying an AT&T locked phone online, and I am not sure wether or not an AT&T locked phone can work with my exiting AT&T line.

Contributor

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2 Messages

a year ago

I purchased a phone on sale from a retail store that used to be partnered with ATT. I bought the phone outright, paid for in full. I have submitted and cofirmed my unlock request twice on the website and have received an email after about 24-48 hours stating that ATT canceled my request. I have called and chatted with support and everyone claims they cannot help me.

 

This is illegal!

 

I own this device [Per Guidelines:  Keep it Relevant and Appropriate].

Contributor

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1 Message

a year ago

Why is ATT offering ACC Network on Direct TV and not on Uverse? If you want to keep my business you will add it. I don't want satellite based TV service.

Constructive

Employee

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16K Messages

a year ago

@92jacketthat isnt going to happen and your making demands to other customers, at&t does not read these forums

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

79.7K Messages

a year ago


@Dannythehunter wrote:

I purchased a phone on sale from a retail store. What store?

that used to be partnered with ATT.  Partnered?  Or an authorized retailer?  

I bought the phone outright, paid for in full.  What phone?  What sale?  Phones discounted for prepaid are subject to prepaid unlock requirements.  Phones sold for postpaid still have minimum requirements for unlocking. 

I have submitted and cofirmed my unlock request twice on the website and have received an email after about 24-48 hours stating that ATT canceled my request.   Canceled why?  Does it say you didn’t confirm?  

I have called and chatted with support and everyone claims they cannot help me.

 

This is illegal!   No, it’s not.  There is no legal requirement to unlock phones.  Unfortunately there is no requirement that AT&T unlock portal work perfectly either.  Failed confirmation seems to be a common complaint.  

 


Doesn’t sound like a refusal, sounds more like the typical portal foul up.  I haven’t unlocked a device in a long time, so I don’t  know if there is anything new about verifying the link sent to your email.  

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Hello,

I recently bought an iphone X from ebay (supposedly unlocked because I'm not from USA) but it turns out that is locked to AT&T.

I've spoken with the seller, he apologized because (everything according to him) he bought it from apple as unlocked, used for a while with at&t and then sell it.

He was very kind and helpful (I have all the conversations) and opened a request for unlock, because he says that is a mistake, he's been a customer for 20 years, has several lines, etc. +

So, he sent me the screenshots of the request (including a case number which I have), then after 48 hs he told me that he has no results and talk again with at&t and sent this message:

Sorry for the delay as I spent over an hour on the phone with AT&T yesterday before the call was dropped and just finished again with their phone support. After 90 minutes of speaking to 2 supervisors and management, they still cannot figure out why the phone is showing locked to AT&T and under contract. They went through my entire account for my 5 lines in the last 19 years and were able to verify there has never been a phone on any installment plan or contract ever.
They also searched their entire systems and do not see this IMEI tied to any contract at any time. They went to their back office support team and opened an escalated case for the unlock. They confirmed there is no reason it should be locked into their network. They assured me I will receive a response to this escalated claim within 24-48 hours. I appreciate your patience. We have had At&T service for almost 20 years and iPhones since 2007/08. This is the first time we have ever had an issue like this.

 

I do really want to keep the phone because is in excellent conditions, I also tried to speak by myself with chat support with no results.

 

Hope someone from at&t could give me a hand. (I have case number and imei)

 

Please avoid useless answers.

 

Thanks

Contributor

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1 Message

a year ago

I bought a phone from someone off Facebook market, they said the phone was unlocked and I trusted that. When I received the phone it turned out that it was locked to AT&T and I am all the way in South Africa. I cannot get ahold of the person anymore as they have blocked me from every platform. Is there an alternative solution to this problem?

sandblaster

ACE - Expert

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44.5K Messages

a year ago

You can put in your own unlock request as a non customer but if the seller is blocking you, that probably means it does not qualify to be unlocked. Otherwise, return it if possible. https://www.att.com/deviceunlock/?#/

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

a year ago

Good morning, I need to contact a representative of that company or someone who can help me, since they have WRONGLY BLOCKED FOR A COMPLAINT OF THEFT, that is, they have passed it to NEGATIVE BAND to my iPhone 7 Plus 128g phone made purchase on 9/6/2017 at the Ishop Mixup Quinta Alegría shopping mall 5a. Avenida Playa del Carmen MEXICO. TO MORE ABUNDATION I WILL SEND THE INFORMATION NECESSARY TO the eMAIL that you have, so that you corroborate that I am the legitimate and sole user of the same, buyer of GOOD FAITH, in an official IPHONE location, that there was never any inconvenience or complaint about it. My IMEI number has been reported for theft or loss by your company, surely there was some loading error, but since 9/8/2019 it is in NEGATIVE BLOCK BLOCKED UNFAIRLY. THEREFORE, I REQUEST THAT TO THE BREVITY, AND THAT THIS GENERATES TO ME A VERY BIG ECONOMIC AND PERSONAL DAMAGE, I UNLOCK MY TERMINAL OF THE INTERNATIONAL BASE PROPERLY SUCH. I AM WAITING FOR A SOON AND FAVORABLE ANSWER AND GREETING GREATLY. I NEED AND ASK FOR YOUR HELP AND SOLUTION. THANK YOU EVERYTHING HEART WILL BE

Tutor

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5 Messages

a year ago

Well, what I inform you is that I am the only user of my phone. There was never another phone user other than my person. They all conclude that there was a loading error in the IMEI, and I had the bad luck of blocking my telephone terminal. HOW IT APPEARED WAS A HUMAN ERROR, I need the complainant company to correct this error, since it is their responsibility and it is their responsibility. It should be noted that my IPHONE device is FREE OF SERVICE PROVIDING COMPANIES.

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