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ATTDmitriyCM
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Community Manager

Community Manager

 • 

9.7K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Tutor

 • 

4 Messages

2 y ago

I can’t believe this forum help working faster than costumer service!!! Very recommend to everyone!!!

Brand User
ATTHelp

Community Support

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154.5K Messages

2 y ago

We're glad to help, @St2302. Were you able to successfully submit your request? We're here if you have any questions. Thank you.

 

Makaela, AT&T Community Specialist.

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 y ago

I request to unlock my iPhone after that it said wait for 24hrs for confirmarion email. But they don’t send me the email in the first time I did I waited for 24hrs every 2hrs I check my email all my emails nothing and the 2nd request yesterday I’m still waiting again for the confirmation email still nothing.

Brand User
ATTHelp

Community Support

 • 

154.5K Messages

2 y ago

Hi, @St2302,

 

You said earlier one device was approved. Did you receive the email with the unlock code for the one device? If so, did everything go well for that one?

 

While it usually takes up to two business days for an unlock request to be approved, it can take longer. If you make multiple unlock requests for the same device in a short period of time, the system won't permit another request for a month. If the requests for the second device was denied, take a look at things to know about unlocking a device with AT&T. There's a list of requirements that must be met before an unlock request will be approved.

 

Let us know what messages you're receiving on the unlock request for the second device.

 

James, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

154.5K Messages

2 y ago

Hi @emmsmay

 

We're here to help provide you more information about the unlock request process!

Please know that when submitting an unlock request, it could take up to 2 business days to process and send you and email notification about your request. If you have not confirmed the link on your conformation email, it would expire within 24 hours and a new unlock request would have to be re-submitted. You can continue to check for status updates in the AT&T Device Unlock Portal after the process time has passed.

Feel free to reach back to us if still haven't received the confirmation email.

 

Have a great day!

 

Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

2 y ago

Yes, I have confirmation email for other phone. Wait when will be unlock..

Brand User
ATTHelp

Community Support

 • 

154.5K Messages

2 y ago

Hi, @St2302,

 

It can take longer than the usual two business days for an unlock request to be approved and for you to receive the unlock code. Continue to watch your spam folder just in case it's directed there.

 

Have a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

2 y ago

I can't unlock my phone, I pat off my phone two months ago, but I still can't unlock my phone.

Device IMEI number: *****
Request number: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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2 Messages

2 y ago

I'm trying to unlock my iphone but am getting the "network difficulties" error and cannot proceed. I would like to know if this is because my device is already locked or what is the issue.

Contributor

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1 Message

2 y ago

Hi everyone,

I bought a iPhone SE last August (17th or 18th, I do not recall) with the AT&T PrePaid Plan while I was in the USA. When I bought it they told me that I should have waited 6 months before unlocking and using my iPhone with a different carrier. I live in Italy, and at that time I thought that buying a new telephone and then not using it for 2 months (but keeping up with payments) would have been worth it. So now, after 6 months of payments, I would like to unlock my iPhone. However, when I send the request a message pops up saying that my device has not been active for 6 months, while it has clearly been.

What can I do? Who can I e-mail?

Thanks!

Contributor

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1 Message

2 y ago

I'm trying to unlock my iPhone 6 and am receiving the "We're sorry. We can't unlock this device." message.  I meet all of the eligibility requirements so not sure why i'm getting this message.

Contributor

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2 Messages

2 y ago

I’m trying to unlock my phone but when I go to the page to enter my IMEI it says it doesn’t match my phone number. I bought this phone as a refurbished phone from eBay. Could it potentially be considered lost and under an AT&T contract with another phone number? Is there a way I can unlock my phone? Thanks 

Contributor

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1 Message

2 y ago

Hi, i got a problem, I had a prepaid iPhone. I want to unlock it, but it says that there is something unpaid. I can't paid, because my number is inactive now. What I have to do?

edcuccia

Scholar

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195 Messages

2 y ago

Have you called or gone in to ATT?

GLIMMERMAN76

ACE - Expert

 • 

21.4K Messages

2 y ago


@edcuccia wrote:

Have you called or gone in to ATT?


You do realize the person you responded to is from outside the USA.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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