Former Community Manager
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10.4K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!
ATTHelp
Community Support
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230.7K Messages
5 years ago
Hi, @Benjik2018,
Let's take a look at this. Did you check your spam folder to make sure the email wasn't misdirected? If the folder is clear of any missive from us concerning your unlock, then please submit another unlock request. This time, though, use a different email with a different email provider in case our servers are having issues communicating with each other.
While you wait on a response, please take a look at things to know when unlocking your device through AT&T.
Have a great weekend!
James, AT&T Community Specialist
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edcuccia
Scholar
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267 Messages
5 years ago
Way too many complaints about not receiving ATT emails! As I said before, maybe use texting, I get plenty of those from ATT that I cannot opt out of!
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hi, @Stn916,
Let's take a look at this. Was the last carrier for the iPhone AT&T? If it was on a prepaid plan, did it have six months of service or, if it was a postpaid plan, did it have sixty days of service? There are other eligibility requirements to unlock the device. If it meets them, we want to know why you're receiving that message.
We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.
James, AT&T Community Specialist
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hi @Benjik2018
Let's take a look at this. Did you check your spam folder to make sure the email wasn't misdirected? If the folder is clear of any missive from us concerning your unlock, then please submit another unlock request. This time, though, use a different email with a different email provider in case our servers are having issues communicating with each other.
While you wait on a response, please take a look at things to know when unlocking your device through AT&T.
Have a great weekend!
Darais, AT&T Community Specialist
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hi @Stn916
Thank you for reaching out to us today. We'll be happy to review this issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.
Darais, AT&T Community Specialist
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ceszdvergara
Contributor
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1 Message
5 years ago
i wanted to unlock my old iphone 5 from your network!
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AlexKruglaya
Contributor
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1 Message
5 years ago
Trying to unlock my iPhone 6S. I sent a request more than 24 hours ago and never got an e-mail to confirm it (spam folder checked). When I check the status, It's pending (more than 24 hours) and I can't submit new request. Customer service over the chat doesn't seem to understand the problem. I need to unlock it ASAP.
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Rimsky
Contributor
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1 Message
5 years ago
im sory for my english. When i can write my imei in for on this site a get message ^Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI. But my phone want unlock((( what me do???
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hi @Rimsky!
To unlock your device it must first be active on the AT&T network for at least 60 days and with no unpaid balance.
Learn more about our other requirements for device unlock.
We hope this information helps you!
Lar, AT&T Community Specialist
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Vunguyen
Contributor
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1 Message
5 years ago
I pay off my phone already but i can't connect with another carrries i can u help me unlocked
my IMEI ***** please thanks so much my gmail is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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