The new iPhone 15
ATTDmitriyCM's profile
Former Community Manager

Former Community Manager

 • 

10.4K Messages

Tuesday, December 9th, 2014 9:08 PM

Closed

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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Teacher

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13 Messages

6 years ago

I have same issue with my iPhone 7

 

Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.
 
Who can help to unlock it?
I am non att customer 

Scholar

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267 Messages

6 years ago

If you are not an ATT customer and you are not the registered owner of the phone at ATT, no one can assist you here.

 

Teacher

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13 Messages

6 years ago

Device is apple warranty replacement, i am the only owner of the device

ACE - Expert

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23.9K Messages

6 years ago


@tol7myky wrote:

I have same issue with my iPhone 7

 

Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.
 
Who can help to unlock it?
I am non att customer 

My guess is that phone is on the APPLE us flex program...  It has to be activated before it can be unlocked.

Scholar

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267 Messages

6 years ago

Was the original phone qualified to be unlocked?

 

Teacher

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13 Messages

6 years ago

I see posts from 2017 where same issue was resolved by sending unlock request manually via AT&T tech department, when everything is validated manually.

 

how to do it this time?

 

I only have imei of the replacement device 

ACE - Sage

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116.6K Messages

6 years ago


@GLIMMERMAN76 wrote:

@tol7myky wrote:

I have same issue with my iPhone 7

 

Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.
 
Who can help to unlock it?
I am non att customer 

My guess is that phone is on the APPLE us flex program...  It has to be activated before it can be unlocked.


Which brings up the question, “is it locked to AT&T at all, or a universal device?”   

@tol7myky  What is the model number?   A1660 is a universal phone.  It would lock to whatever carrier you use.

 

Teacher

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13 Messages

6 years ago

Update device is unlocked after calling technical departmen, took them 3 min to unlock

 

 


Part Description: iPhone 7
Next Tether Policy ID: 23
Next Tether Activation Policy Description: US AT&T Activation Policy

Product Sold By: AT&T MOBILITY LLC
Coverage Status: Apple Limited Warranty
Coverage End Date: 09/08/18
Estimated Purchase Date: 09/09/17
Purchased In: United States

Teacher

 • 

13 Messages

6 years ago

Part Description: iPhone 7
Next Tether Policy ID: 23
Next Tether Activation Policy Description: US AT&T Activation Policy

Product Sold By: AT&T MOBILITY LLC
Coverage Status: Apple Limited Warranty
Coverage End Date: 09/08/18
Estimated Purchase Date: 09/09/17
Purchased In: United States

ACE - Expert

 • 

23.9K Messages

6 years ago


@tol7myky wrote:

Part Description: iPhone 7
Next Tether Policy ID: 23
Next Tether Activation Policy Description: US AT&T Activation Policy

Product Sold By: AT&T MOBILITY LLC
Coverage Status: Apple Limited Warranty
Coverage End Date: 09/08/18
Estimated Purchase Date: 09/09/17
Purchased In: United States


The phone would have to be activated on ATT first since it was never sold...  APPLE knows this....  The phone has to be activated BEFORE it can be unlocked.  ATT does not have the IMEI in the database since the phone was never scanned as sold.  Its a warranty replacement...  If you sent in a unlocked phone apple should have gave you a unlocked phone back.

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