Community Manager
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10.1K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTDmitriyCM
Community Manager
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10.1K Messages
Il y a 7 y
Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network.
AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.
How To Request A Device Unlock
To check status of your request
General Requirements for All Unlock Requests
Postpaid Customers
Prepaid / GoPhone®
Business Customers
Non-AT&T Mobility Customers
Deployed Military Personnel (Current AT&T Customers Only)
Important:
AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
(edited)
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Accepted Solution
kdfederer
ACE - Expert
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12.6K Messages
Il y a 7 y
to unlock the iphone, you need to backup and restore the phone using iTunes. That will complete the unlock. That is the only way to unlock an iPhone.
It is best to backup the phone and completely wipe the phone and then backup and restore as a new phone. You should get the unlock message.
Then you can restore the phone from any backup (either iTunes or Cloud).
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Accepted Solution
Anonymous
New Member
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25.7K Messages
Il y a 7 y
It seems you purchased a locked phone from someone and the phone is locked to the AT&T system. Here is a rather long thread concerning unlocking an AT&T phone and a link to the unlock policy...
https://forums.att.com/t5/Apple/iPhone-Unlocking-Questions-and-Discussion/m-p/4169856#M229094
Note the section entitled Unlock my phone: I am not an AT&T customer in this link...
https://www.att.com/esupport/article.jsp?sid=KB414532&cv=820
Your best bet would probably be to return the phone for refund and purchase a phone in your local area that is capable of using your local phone systems.
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sandblaster
ACE - Expert
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57.3K Messages
Il y a 7 y
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Accepted Solution
davidbk
Administrator
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439 Messages
Il y a 6 y
Learn more about how to lock your phone or tablet screen, how to set up a PIN code in order to use your SIM card in any device and how to use the the Find My iPhone and Activation Lock feature on iOS 7 or later devices.
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kdfederer
ACE - Expert
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12.6K Messages
Il y a 6 y
It may be that the phone is reported lost or stolen. If that is the case, the phone will not be unlocked.
Since the phone is not usable, file a claim with eBay.
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sandblaster
ACE - Expert
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57.3K Messages
Il y a 6 y
Once unlocked, it stays unlocked.
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Gary L
ACE - Expert
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15.8K Messages
Il y a 5 y
@yami2003 Unlock it as a non-customer.
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shahrukh
Tutor
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4 Messages
Il y a 7 y
Yesterday i update my i phone 3gs after update its show no service then I m call apple customer care he says your phone locked by att carrier.sir please help me
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bizhui
Scholar
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457 Messages
Il y a 7 y
You will have to submit unlock request through the online form. If the phone does not belong to you, then you will have to find out who the owner of the phone is, and ask the owner to request the unlock request with att.
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shahrukh
Tutor
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4 Messages
Il y a 7 y
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ATTDmitriyCM
Community Manager
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10.1K Messages
Il y a 7 y
Hi @shahrukh
You can still submit a request even if you never had an AT&T account. See the information above and use the link to the online unlock portal to get started.
Thanks,
Dmitriy
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Kochetkov
Contributor
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2 Messages
Il y a 7 y
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deb0106
Tutor
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4 Messages
Il y a 7 y
im a business customer, spend around $6,000 every month, and no doubt that ATT covers my necessity while abroad, however when asked to provide unlock for iphones they really are a pain, that makes me move to others carriers such as tmobile, since they have no restrictions in unlocking the phone at no problem, Ive been a customer for many years and I find this "unable to unlock" a sort of pushiment towards our loyalty, I mean I even researched if these was under constituion and Ive found out recently: "
President Barack Obama signed a bipartisan bill into law Friday that aims to make it easier for consumers to change their cell phone service providers without paying for a new phone.
The bill, known as the Unlocking Consumer Choice and Wireless Competition Act, reverses a decision made by the Library of Congress two years ago that said it was illegal for consumers to "unlock" their cell phones for use on other networks without their service provider's permission." under DMCA S.517 Why Att keep their unfair policy?
I called ATT and they simply told me that the phone must be in the account for at least 60 days
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bizhui
Scholar
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457 Messages
Il y a 7 y
you have to request the unlock through online form. Or you can try call customer service at 18003310500 to get one of the rep to help you.
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