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ATTDmitriyCM
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Community Manager

Community Manager

 • 

9.8K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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Accepted Solution

Official Solution

ATTDmitriyCM

Community Manager

 • 

9.8K Messages

7 y ago

Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network.

 

AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.

 

How To Request A Device Unlock

  1. Go to the Device Unlock Portal (page best viewed from a desktop or tablet).
  2. Follow the prompt listed.  

To check status of your request

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

General Requirements for All Unlock Requests

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill cycle.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Business Customers

  • The device:
    • Has permission from the company to be unlocked
    • Has a completed contract or term agreement, if applicable
    • Requires a 30-day waiting period to unlock if it was on a 2-year contract that was upgraded early

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

(edited)

Official Solution

kdfederer

ACE - Expert

 • 

12.4K Messages

7 y ago

to unlock the iphone, you need to backup and restore the phone using iTunes. That will complete the unlock. That is the only way to unlock an iPhone.

It is best to backup the phone and completely wipe the phone and then backup and restore as a new phone. You should get the unlock message.

Then you can restore the phone from any backup (either iTunes or Cloud).

Official Solution

Anonymous

New Member

 • 

25.7K Messages

6 y ago

It seems you purchased a locked phone from someone and the phone is locked to the AT&T system. Here is a rather long thread concerning unlocking an AT&T phone and a link to the unlock policy...

 

https://forums.att.com/t5/Apple/iPhone-Unlocking-Questions-and-Discussion/m-p/4169856#M229094

 

Note the section entitled Unlock my phone: I am not an AT&T customer in this link...

 

https://www.att.com/esupport/article.jsp?sid=KB414532&cv=820

 

Your best bet would probably be to return the phone for refund and purchase a phone in your local area that is capable of using your local phone systems.

 

Official Solution

sandblaster

ACE - Expert

 • 

50.8K Messages

6 y ago

Presuming you meet the requirements for unlocking, you are the one that should put in the unlock request and complete the unlock process with your sim after you receive approval. The unlock needs to be complete before your friend puts her sim in.

Official Solution

davidbk

Administrator

 • 

422 Messages

6 y ago

Official Solution

kdfederer

ACE - Expert

 • 

12.4K Messages

5 y ago

It may be that the phone is reported lost or stolen. If that is the case, the phone will not be unlocked.

Since the phone is not usable, file a claim with eBay.

Official Solution

sandblaster

ACE - Expert

 • 

50.8K Messages

5 y ago

Once unlocked, it stays unlocked. 

Official Solution

Gary L

ACE - Expert

 • 

15.8K Messages

5 y ago

@yami2003 Unlock it as a non-customer.

 

 

Official Solution

sandblaster

ACE - Expert

 • 

50.8K Messages

5 y ago

You can read the requirements on the unlock portal: https://www.att.com/deviceunlock/#/

Official Solution

Gary L

ACE - Expert

 • 

15.8K Messages

5 y ago


@Steventyler23 wrote:
I got approved to unlock my iPhone to other carriers and yet att has not sent me my unlock code to my email please help

You don't need a code for iPhones.

 

My iPhone unlock email said:

UNLOCK CODE: No Unlock Code Needed

We have reviewed your request and confirmed that the device may be unlocked. Please follow the unlock instructions below to unlock your device. Please allow 24 hours upon receipt of this notification to complete the unlock process.

  • Using a Non-AT&T SIM Card: 1) Remove your SIM card and insert the new SIM card. 2) Complete the setup process.

OR

  • Using an AT&T SIM Card 1) Back up your iPhone. 2) When you have a backup, erase your iPhone. 3) Restore your iPhone from the backup you just made.

Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com

Sincerely,
AT&T Customer Care Team

 

Official Solution

kdfederer

ACE - Expert

 • 

12.4K Messages

4 y ago

Official Solution

sandblaster

ACE - Expert

 • 

50.8K Messages

3 y ago

The local sim will work once you get your iPhone unlocked: https://www.att.com/deviceunlock/?#/. Read the requirements, it won’t be unlocked if you are still paying for it.

Official Solution

sandblaster

ACE - Expert

 • 

50.8K Messages

3 y ago

https://www.att.com/deviceunlock/#/ But if you bought a prepaid phone, you might as well return it. It won’t be unlocked until it is used for 6 months on ATT.

Official Solution

GLIMMERMAN76

ACE - Expert

 • 

22K Messages

3 y ago

Walmart does not sell unlocked phones.  That phone is required to be activated in the usa.  Apple knows that phone was sold thru the us flex retailer program.

Official Solution

GLIMMERMAN76

ACE - Expert

 • 

22K Messages

3 y ago


@tol7myky wrote:

Part Description: iPhone 7
Next Tether Policy ID: 23
Next Tether Activation Policy Description: US AT&T Activation Policy

Product Sold By: AT&T MOBILITY LLC
Coverage Status: Apple Limited Warranty
Coverage End Date: 09/08/18
Estimated Purchase Date: 09/09/17
Purchased In: United States


The phone would have to be activated on ATT first since it was never sold...  APPLE knows this....  The phone has to be activated BEFORE it can be unlocked.  ATT does not have the IMEI in the database since the phone was never scanned as sold.  Its a warranty replacement...  If you sent in a unlocked phone apple should have gave you a unlocked phone back.

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