Military Appreciation: Exclusive savings for military, veterans, and their families!
Troubleshoot your device issues
ATTDmitriyCM's profile
ATTDmitriyCM
Knowledge Share
Halloween 19'
Mission control approves!
Community Manager

Community Manager

 • 

10.1K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

ATTDmitriyCM

Community Manager

 • 

10.1K Messages

Il y a 7 y

Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network.

 

AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.

 

How To Request A Device Unlock

  1. Go to the Device Unlock Portal (page best viewed from a desktop or tablet).
  2. Follow the prompt listed.  

To check status of your request

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

General Requirements for All Unlock Requests

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill cycle.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Business Customers

  • The device:
    • Has permission from the company to be unlocked
    • Has a completed contract or term agreement, if applicable
    • Requires a 30-day waiting period to unlock if it was on a 2-year contract that was upgraded early

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

(edited)

Accepted Solution

kdfederer

ACE - Expert

 • 

12.6K Messages

Il y a 7 y

to unlock the iphone, you need to backup and restore the phone using iTunes. That will complete the unlock. That is the only way to unlock an iPhone.

It is best to backup the phone and completely wipe the phone and then backup and restore as a new phone. You should get the unlock message.

Then you can restore the phone from any backup (either iTunes or Cloud).

Accepted Solution

Anonymous

New Member

 • 

25.7K Messages

Il y a 7 y

It seems you purchased a locked phone from someone and the phone is locked to the AT&T system. Here is a rather long thread concerning unlocking an AT&T phone and a link to the unlock policy...

 

https://forums.att.com/t5/Apple/iPhone-Unlocking-Questions-and-Discussion/m-p/4169856#M229094

 

Note the section entitled Unlock my phone: I am not an AT&T customer in this link...

 

https://www.att.com/esupport/article.jsp?sid=KB414532&cv=820

 

Your best bet would probably be to return the phone for refund and purchase a phone in your local area that is capable of using your local phone systems.

 

Accepted Solution

sandblaster

ACE - Expert

 • 

57.3K Messages

Il y a 7 y

Presuming you meet the requirements for unlocking, you are the one that should put in the unlock request and complete the unlock process with your sim after you receive approval. The unlock needs to be complete before your friend puts her sim in.

Accepted Solution

davidbk

Administrator

 • 

439 Messages

Il y a 6 y

Accepted Solution

kdfederer

ACE - Expert

 • 

12.6K Messages

Il y a 6 y

It may be that the phone is reported lost or stolen. If that is the case, the phone will not be unlocked.

Since the phone is not usable, file a claim with eBay.

Accepted Solution

sandblaster

ACE - Expert

 • 

57.3K Messages

Il y a 6 y

Once unlocked, it stays unlocked. 

Accepted Solution

Gary L

ACE - Expert

 • 

15.8K Messages

Il y a 5 y

@yami2003 Unlock it as a non-customer.

 

 

shahrukh

Tutor

 • 

4 Messages

Il y a 7 y

Dear sir
Yesterday i update my i phone 3gs after update its show no service then I m call apple customer care he says your phone locked by att carrier.sir please help me
bizhui

Scholar

 • 

457 Messages

Il y a 7 y

You will have to submit unlock request through the online form. If the phone does not belong to you, then you will have to find out who the owner of the phone is, and ask the owner to request the unlock request with att. 

shahrukh

Tutor

 • 

4 Messages

Il y a 7 y

Sir im living in india I have not an att account how to submit my request
ATTDmitriyCM

Community Manager

 • 

10.1K Messages

Il y a 7 y

 

Hi @shahrukh 

 

You can still submit a request even if you never had an AT&T account. See the information above and use the link to the online unlock portal to get started.

 

Thanks,

Dmitriy

Kochetkov

Contributor

 • 

2 Messages

Il y a 7 y

Hello. I bought iphone 6 unlock. I have att number over 6 month. I back to Russia and my iphone does not work. I need to unlock my phone. What o need to do? In New York with my att number iphone worked.
deb0106

Tutor

 • 

4 Messages

Il y a 7 y

im a business customer, spend around $6,000 every month, and no doubt that ATT covers my necessity while abroad, however when asked to provide unlock for iphones they really are a pain, that makes me move to others carriers such as tmobile, since they have no restrictions in unlocking the phone at no problem, Ive been a customer for many years and I find this "unable to unlock" a sort of pushiment towards our loyalty, I mean I even researched if these was under constituion and Ive found out recently: "

President Barack Obama signed a bipartisan bill into law Friday that aims to make it easier for consumers to change their cell phone service providers without paying for a new phone.

The bill, known as the Unlocking Consumer Choice and Wireless Competition Act, reverses a decision made by the Library of Congress two years ago that said it was illegal for consumers to "unlock" their cell phones for use on other networks without their service provider's permission." under DMCA S.517 Why Att keep their unfair policy?

 

I called ATT and they simply told me that the phone must be in the account for at least 60 days

bizhui

Scholar

 • 

457 Messages

Il y a 7 y

you have to request the unlock through online form. Or you can try call customer service at 18003310500 to get one of the rep to help you. 

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.