
Former Community Manager
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10.4K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
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Accepted Solution
Official Solution
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network.
AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.
How To Request A Device Unlock
To check status of your request
General Requirements for All Unlock Requests
Postpaid Customers
Prepaid / GoPhone®
Business Customers
Non-AT&T Mobility Customers
Deployed Military Personnel (Current AT&T Customers Only)
Important:
AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
(edited)
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Accepted Solution
kdfederer
ACE - Expert
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13.1K Messages
9 years ago
to unlock the iphone, you need to backup and restore the phone using iTunes. That will complete the unlock. That is the only way to unlock an iPhone.
It is best to backup the phone and completely wipe the phone and then backup and restore as a new phone. You should get the unlock message.
Then you can restore the phone from any backup (either iTunes or Cloud).
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Accepted Solution
Anonymous
New Member
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25.7K Messages
9 years ago
It seems you purchased a locked phone from someone and the phone is locked to the AT&T system. Here is a rather long thread concerning unlocking an AT&T phone and a link to the unlock policy...
https://forums.att.com/t5/Apple/iPhone-Unlocking-Questions-and-Discussion/m-p/4169856#M229094
Note the section entitled Unlock my phone: I am not an AT&T customer in this link...
https://www.att.com/esupport/article.jsp?sid=KB414532&cv=820
Your best bet would probably be to return the phone for refund and purchase a phone in your local area that is capable of using your local phone systems.
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sandblaster
ACE - Expert
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64.7K Messages
9 years ago
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davidbk
Administrator
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640 Messages
8 years ago
Learn more about how to lock your phone or tablet screen, how to set up a PIN code in order to use your SIM card in any device and how to use the the Find My iPhone and Activation Lock feature on iOS 7 or later devices.
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kdfederer
ACE - Expert
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13.1K Messages
7 years ago
It may be that the phone is reported lost or stolen. If that is the case, the phone will not be unlocked.
Since the phone is not usable, file a claim with eBay.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Once unlocked, it stays unlocked.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@yami2003 Unlock it as a non-customer.
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shahrukh
Tutor
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4 Messages
9 years ago
Yesterday i update my i phone 3gs after update its show no service then I m call apple customer care he says your phone locked by att carrier.sir please help me
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bizhui
Scholar
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457 Messages
9 years ago
You will have to submit unlock request through the online form. If the phone does not belong to you, then you will have to find out who the owner of the phone is, and ask the owner to request the unlock request with att.
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