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rhiannonloren's profile

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1 Message

Monday, November 21st, 2022 7:20 PM

How to RePrint mailing label for insurance warranty

My mom lost her return label and box to send back her old device.  How can we re-print the label or receive a new one?  ATT points us to Asurion, Asurion points us to ATT.. HELP!!

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Official Solution


Community Support


207.9K Messages

3 months ago

Hello @rhiannonloren, we understand the importance of receiving a new return label. 


Your  Warranty replacement package includes return shipping materials, so you can send us your defective device. If you can't locate the prepaid return shipping label you will need to contact Asurion directly to request new shipping materials. 


You can find additional details on your Claim on Asurion help page


We're here if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

New Member


3 Messages

2 months ago

Asurion is the worst. All they do is give you the run around if you’re able to get them to answer their phone!

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