HOW to remove my phone from the blacklist

@Juanass Sorry it does not work that way. The rules on who can remove a phone from the blacklist are set by the government. ATT does not have a choice in the matter. Besides, how about whoever it was that had the phone initially stolen? How does removing it from the blacklist protect them? Sorry you got ripped off but getting the phone off the blacklist is just not going to happen.

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@Juanass wrote:
sandblaster (ACE - Expert) You are repeating the same thing that I say, I
would like an answer that helps to avoid these disappointing maneuvers if
they want Usa. Of course, the official store of Usa disappointed me, it was
good that he realized, what I am saying is that a country that has a
SERIOUS image should respect the rights of buyers, whether they are
Americans or tourists from all countries. Faced with this fraud, the AT&T
company must respond to the claim and provide a solution instead of
protecting the criminals in charge of the stores.

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“Fashion stores” are not legitimate sellers of At&t cell phones.   Not even close.

It should have been a red flag, and you should have been very suspicious.  

At&t is only responsible for its legit sales.  And it’s duty is to protect its paying customers ad stockholders.  

Necesito hablar con la persona que puso mi IMEI [edited for privacy – please do not post personal information] en la Black List. Agradeceré la valiosa ayuda para encontrarlo.

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@Juanass wrote:

I need to talk to the person who put my IMEI 5 on the Black List. I will appreciate the valuable help in finding it.

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That is not possible and not going to happen.  At&t does not Share it’s customer information with anyone.  

 If you have purchased a phone that is on the blacklist, contact the person who gave or sold it to you. 

  Eso no es posible y no va a suceder. At & t no comparte la información del cliente con nadie.
  Si ha comprado un teléfono que está en la lista negra, comuníquese con la persona que se lo dio o se lo vendió.

@lizdance40  Please remove that imei from the quoted post.

@Juanass I am not complicit in anything. I am another customer. I couldn’t remove your phone from the blacklist even if I wanted to. I am just giving you the honest truth. You can’t get your phone removed from the blacklist. Only whoever put it on the blacklist can remove it. Sorry you don’t like the answer, I’m just giving you the facts. I would help you if I could. There is simply no help possible.

@Juanassthis is not at&t this is a public customer forum no body in here can solve your issue, if its blacklisted it will stay that way forever. @sandblaster  @lizdance40  do not work for at&t but that wouldnt matter because even employees in here are only customers.

you will not get an official response from AT&T

you did not buy the phone from at&t or an authorized retailer you bought it from someone that either purchased it stolen, stole the phone themselves or someone sold it for the money then got a new phone with the insurance and then the insurance company blacklisted as they now own the insured phone.

its the same as if someones car was stolen and they collected insurance on it then you buy the stolen car and try to register it but the insurance now owns that car not you

@ ATTSandraCM

can you help this person  out? im not sure if its the language barrier or what but based on his first post he said he purchased the phone from a fashion store in new york and we cant quite get the point across